Junior Member
Join Date: Mar 2014
Posts: 3
|
So here is the report I get can anyone help me figure out what's wrong!
{"name":"Hero Lab Play","bug_type":"109","os_version":"iPhone OS 7.1 (11D167)","bundleID":"com.LWDTechnology.Hero-Lab-Play","version":"10397 (4.3.0)","app_name":"Hero Lab Play"} Incident Identifier: 6D462AFF-4768-40B4-B696-B1AFED321BF1 CrashReporter Key: 470c57cd2dece4ff131077edceaccdd3dfae0939 Hardware Model: iPad2,5 Process: Hero Lab Play [252] Path: /var/mobile/Applications/3B191819-F356-4809-B01C-7293E73B7069/Hero Lab Play.app/Hero Lab Play Identifier: com.LWDTechnology.Hero-Lab-Play Version: 10397 (4.3.0) Code Type: ARM (Native) Parent Process: launchd [1] Date/Time: 2014-03-10 14:08:28.338 -0700 OS Version: iOS 7.1 (11D167) Report Version: 104 Exception Type: EXC_CRASH (SIGABRT) Exception Codes: 0x0000000000000000, 0x0000000000000000 Triggered by Thread: 0 |
#1 |
Ex-Staff
Lone Wolf Staff
Join Date: Jul 2013
Posts: 961
|
Please send this error via email to support team (support@wolflair.com). They'll be able to assist you with this issue!
|
#2 |
Junior Member
Join Date: Aug 2011
Location: France, Paris
Posts: 6
|
Hi,
I'm IOS Beta tester and I have open a case (Case 34399) at Support Team since 01/21/2014 for the crash problem with the IOS7.1 and I have not answer since this date |
#3 |
Senior Member
Join Date: Oct 2010
Location: Los Angeles, CA
Posts: 199
|
Any word on this yet?
One of my players just told me this morning that after his update on the iPad air, he cannot even open Hero Lab. I am holding off on the update until I hear Hero Lab will work smoothly. Do we think this will be addressed in the next update? |
#4 |
Ex-Staff
Lone Wolf Staff
Join Date: Jul 2013
Posts: 961
|
The new iOS 7.1 made a change that stops Hero Lab from running, and we'll be submitting an update to the app store to fix it ASAP. Once the update is released, we'll notify you to let you know it’s available. We’re sorry for the inconvenience.
|
#5 |
Junior Member
Join Date: Apr 2013
Posts: 5
|
Thanks for the Update, Liz. Any ideas on how long this process takes?
On a separate note, does anyone know if you can "un-update" your iPad so HeroLab works again...? |
#6 |
Ex-Staff
Lone Wolf Staff
Join Date: Jul 2013
Posts: 961
|
We submitted the update to Apple for review on Wednesday. We find from past submissions that it usually takes Apple about one week to review and approve our submissions.
|
#7 |
Senior Member
Volunteer Data File Contributor
Join Date: Jan 2010
Location: Chicago, IL (USA)
Posts: 10,729
|
Quote:
Looks like we just wait. I guess it was good I was so busy that I didn't update my iPad. Hero Lab Resources: Pathfinder - d20pfsrd and Pathfinder Pack Setup 3.5 D&D (d20) - Community Server Setup 5E D&D - Community Server Setup Hero Lab Help - Hero Lab FAQ, Editor Tutorials and Videos, Editor & Scripting Resources. Created by the community for the community - Realm Works kickstarter backer (Alpha Wolf) and Beta tester.- d20 HL package volunteer editor. |
|
#8 |
Junior Member
Join Date: Mar 2012
Posts: 9
|
Does anyone know of a way to extract your character sheet from hero lab without opening hero lab? I was one of the first in our group to update and find the issue with 7.1, unfortunately my character sheet for the last two sessions of gaming is now being held hostage on my iPad. As much as I like Apples IOS, if this had happened on my droid. I'd just go into the file manager and download my character sheet to use on my laptop, while I waited for the fix to be approved. Instead I'm scrambling to recreate my character changes for a game tonight. Hmm, yes I do remember the DM using the words legendary while talking about that sword we found. ;-)
Any suggestions? |
#9 |
Junior Member
Join Date: Aug 2012
Posts: 21
|
Yes... if you open iTunes on your computer, and plug in you iPad, you can save any of the portfolios from your iPad onto your computer. If you don't normally transfer files this way, you go into the iPad, click on the Apps tab, and down at the bottom there is a section titled "File Sharing". Hero Lab Play should be on the list, and you can select "Save to..." to save any of your portfolios. It appears that the files I've saved this way show all the changes from the last session.
|
#10 |
|
|