Senior Member
Join Date: Oct 2014
Location: Chicago, IL
Posts: 1,690
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Quote:
my Realm Works videos https://www.youtube.com/channel/UCZU...4DwXXkvmBXQ9Yw |
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#11 |
Senior Member
Join Date: Dec 2013
Posts: 798
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Even with an internet that is always available it won't help the customer if the servers are down. Not an RW issue but maybe an HLO issue - since I heard that updates are server based.
Each and every time I read "servers are down" (which is completely acceptable and to be expected, because it can happen for a an online consumer grade product) I know, that I am not belonging to the target audience. Because it's just murphy's law, when I would like to play and access is required at this very moment, it wouldn't work and I would be just upset :P Again, with RW it's no problem, most of the stuff can be done offline - which is a good middle ground. Only thing that is so annoying is that I cannot copy around my master realms between my laptops. I'm wondering already how I will manage when the subscription runs out I just hope that there will be always enough people to make companies turn around or at least mind of the customers that wish offline products, so they continue to develop products that work without internet at full capacity. Especially when (and here iam just speaking about applications in general) an "always online" functionality is just a "nice to have" feature and with little benefit for the customer. The expectation I have to any application is, that I dont want to add additional (avoidable) risks compared to usage of pen & paper, because that's what I will be measured against, when I'm the one using electronic tools and some other player is not. Join the (unofficial) Realm-Works IRC Chat: #realm-works on the Rizon Network (https://wiki.rizon.net/index.php?title=Servers) -> Browser Client: https://kiwiirc.com/client/irc.rizon.net Last edited by Acenoid; August 28th, 2018 at 12:42 PM. |
#12 |
Senior Member
Join Date: Jul 2017
Posts: 347
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+1 on that
The past is a rudder to guide us, not an anchor to hold us back. |
#13 |
Senior Member
Join Date: Aug 2013
Location: Germany
Posts: 282
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+1
I am with Acenoid, kbs666 and Valyar here. Supporting Calendar Campaigner Tools: Realm Works, Campaign Cartographer 3+ and Add-ons, MapTools Games: home brew world, Lord of the Rings (CODA), Shadowrun, Earthdawn |
#14 |
Member
Join Date: Nov 2017
Posts: 32
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Actually it makes sense that the dev would not be the one making the update notification. Communication of issues normally would be sent via manager/talking head/spokesmonkey to ensure the appropriate information is given in a consistent format. it also ensures that the feedback is going to one focus point.
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#15 |
Senior Member
Join Date: Oct 2014
Location: Chicago, IL
Posts: 1,690
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Quote:
If you can't count on your devs to post "We're aware the log in server is down. We're working on a fix and hope to have the service back up soon." you need to reconsider your devs. my Realm Works videos https://www.youtube.com/channel/UCZU...4DwXXkvmBXQ9Yw |
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#16 |
Senior Member
Join Date: Dec 2017
Posts: 362
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Our most sincere apologies for the dropped ball.
When you see a ball there on the ground you know it was definitely dropped, and sometimes you care to know how it got there. For those who do, I'll explain. It typically falls to BJ or a member of the Customer Support team to make a post announcing an outage. This was just a strange circumstance on a Sunday where EVERYONE who would normally post about an outage was out at the same time and it simply didn’t occur to the dev who fixed the issue to make a post as it’s not normally his job to post anything at all. However, this led to a new protocol. I will now be posting these notices. I repeat, Rone now has the ball. Give me a three-steps-out-the-door headstart? |
#17 |
Senior Member
Join Date: Oct 2014
Location: Chicago, IL
Posts: 1,690
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See my last.
my Realm Works videos https://www.youtube.com/channel/UCZU...4DwXXkvmBXQ9Yw |
#18 |
Member
Join Date: Nov 2017
Posts: 32
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Quote:
But hey, YMMW. |
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#19 |
Senior Member
Join Date: Oct 2014
Location: Chicago, IL
Posts: 1,690
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the devs have routinely posted the equivalent of "We're aware the log in server is down. We're working on a fix and hope to have the service back up soon." in the past without a problem.
https://forums.wolflair.com/showthread.php?t=58073 https://forums.wolflair.com/showthread.php?t=60040 So I do not understand what you are talking about. my Realm Works videos https://www.youtube.com/channel/UCZU...4DwXXkvmBXQ9Yw |
#20 |
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