Odd error when starting up HeroLab

[ghazken]

Everytime I start up HeroLab I get the following error

Not all bitmaps used by the border 'bright' have the same thickness. Symmetry is required. The top-right bitmap was the first tested to have an invalid thickness.

It will not let me start up HeroLab with this error.

I have tried uninstalling and reinstalling HeroLab a few times, but nothing seems to work, can anybody help?

[Colen]

ghazken wrote:
>
>
> Everytime I start up HeroLab I get the following error
>
> *Quote:*
> Not all bitmaps used by the border 'bright' have the same thickness.
> Symmetry is required. The top-right bitmap was the first tested to have
> an invalid thickness.
>
>
>
> It will not let me start up HeroLab with this error.
>
> I have tried uninstalling and reinstalling HeroLab a few times, but
> nothing seems to work, can anybody help?


Does the error persist after a reboot?


--
Colen McAlister (colen@wolflair.com)
Chief Engineer, Lone Wolf Development
http://www.wolflair.com/

[ghazken]

It will only allow me to start up the program by way of keeping "start hero lab" checked whenever I reinstall the program. This is currently the only way I can get by this error message. Even a full uninstall and reinstall of the program doesn't seem to be working.


So I guess the short answer is, yep, it does persist.

[Colen]

ghazken wrote:
>
>
> It will only allow me to start up the program by way of keeping "start
> hero lab" checked whenever I reinstall the program. This is currently
> the only way I can get by this error message. Even a full uninstall and
> reinstall of the program doesn't seem to be working.
>
>
> So I guess the short answer is, yep, it does persist.


Sorry, you answered whether it persists across reinstalls of the
program, but I'm not sure if you mean that it does or doesn't persist
across a reboot. Does it keep happening if you restart your computer?


--
Colen McAlister (colen@wolflair.com)
Chief Engineer, Lone Wolf Development
http://www.wolflair.com/

[ghazken]

Yes it does.

[Colen]

ghazken wrote:
>
>
> Yes it does.


The next version of Hero Lab may solve this problem - it should be out
within the next few days. If it doesn't, we've added additional logging
mechanisms that should let us track down and fix the issue.


Thanks,


--
Colen McAlister (colen@wolflair.com)
Chief Engineer, Lone Wolf Development
http://www.wolflair.com/

[Colen]

Hi there,


Does installing the latest version of Hero Lab solve the problem?


If not, please run Hero Lab with the parameter -logbitmaps (you can do
this by right-clicking on the Hero Lab shortcut and appending "
-logbitmaps" to the Target field). When you run HL, it will create a
file in your temp directory (probably c:\temp) called
lwd_bitmap_log.txt. Please send me this file at colen@wolflair.com, so I
can attempt to diagose the problem further.


Thanks for your patience,

--
Colen McAlister (colen@wolflair.com)
Chief Engineer, Lone Wolf Development
http://www.wolflair.com/

[ghazken]

this gets odder and odder...

well, I created a shortcut on my desktop so I could try and run it with the listed parameter appended to the field. After trying to get that to work, I just doubleclicked on the shortcut and it opened just fine.

The funny/odd thing is that when I try opening it from the programs menu it still gives the error message.

The shortcut is pointing to the exe in the menu, and honestly I have no idea why it's working for one, but not the other.

I'm happy now because the shortcut works, but thought I'd let you know what was up.

[Colen]

ghazken wrote:
>
>
> this gets odder and odder...
>
> well, I created a shortcut on my desktop so I could try and run it with
> the listed parameter appended to the field. After trying to get that to
> work, I just doubleclicked on the shortcut and it opened just fine.
>
> The funny/odd thing is that when I try opening it from the programs menu
> it still gives the error message.
>
> The shortcut is pointing to the exe in the menu, and honestly I have no
> idea why it's working for one, but not the other.
>
> I'm happy now because the shortcut works, but thought I'd let you know
> what was up.


Well, at least it's working now. If you start getting the crash when
launching from the shortcut, please let us know and send us the log file.


Thanks!


--
Colen McAlister (colen@wolflair.com)
Chief Engineer, Lone Wolf Development
http://www.wolflair.com/

[Fogbank]

Hi there - this is for anyone else who gets the "bitmap" error like I did.
I think I installed and uninstalled the Hero Lab program three times before finally getting the bright idea to check the Settings.

Go to Settings/ Basic settings and Disable Resolution Check at Startup.
(Ignore the warning message.) Once I did that, Hero Lab loaded without a problem.

Hope this helps save some frustration for the next person with this problem. :roll: