License reactivation request after latest upgrade

[charlieluce]

I had a problem with my laptop's wi-fi driver and had to switch to a USB wi-fi adapter for a while before it was corrected, and at no time in the process did my laptop have to reactivate Hero Lab.

[Farling]

Originally Posted by EightBitz

If you, in the course of using the same notebook at home or at work or when telecommuting, switch between wired, wireless and VPN, then yes, the MAC address of your active connection could easily be different than the one for your previous connection.

I was actually referring to some types of security software which specifically change your MAC address every time your computer boots, so that your computer can not be tracked so easily on the internet.

[DrBatleby]

I'm currently experiencing the same issue as zarberg. I've not seen this happen after a patch before.

[Attipark]

Ran into this issue last night before my game. Several of my players as well as I went to update HL before our game and we are getting the same message. We all are using a different license key on the same...account.

We had a player that update his over the weekend and says that he has no problems. At this point I have not contacted support but probably will in the next few minutes.

[DrBatleby]

It worked this morning when I tried so it appears as though there was an issue with the licence server.

[Colen]

The changes you folks have discussed here shouldn't affect how Hero Lab is licensed - as ShadowChemosh said on the previous page, we typically find that these cases are caused by someone unintentionally using the same license number on two different computers.

If you don't think that's the case, definitely get in touch with us at support@wolflair.com and we'll get you sorted out ASAP.

[EightBitz]

Originally Posted by DrBatleby

It worked this morning when I tried so it appears as though there was an issue with the licence server.

Yep. Working for me now, too.

[KungFuCharlie]

There appears to be some kind of bug causing this to happen that does not involve licenses getting mixed up between two computers. I upgraded to 6.1h last night and ran into this issue. I emailed support and they fixed a problem on the license server that was causing the issue. While Colen did fix the problem in under 5 hours, I really do not want to have to email support every time I upgrade the application.

[EightBitz]

Yeah, this happened to me again, too.

[liz]

We're sorry for the incovenience that this caused everyone yesterday afternoon/evening. The issue had to do with our server, and was separate from our licensing system. Please let us know if you're still encountering issues by updating your support ticket.

Originally Posted by KungFuCharlie

While Colen did fix the problem in under 5 hours, I really do not want to have to email support every time I upgrade the application.

As long as you're using a separate license number on each device or there's a rogue issue like the one yesterday (which we of course try to avoid happen), you should not have to contact support after each upgrade. If you are requiring a license reassignment after every update, please contact support@wolflair.com so we can take a look at your account.