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icantfallasleep
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Join Date: Sep 2015
Posts: 30

Old September 2nd, 2015, 12:50 PM
I keep getting a "Setup has detected that a product which uses PDF plug-in is currently running. Please close all products that use the pdf plug-in before you attempt to install this updated version."

I searched the faqs and the forum for answers. I only know how to report pathfinder bugs.

Please advise.
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icantfallasleep
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Join Date: Sep 2015
Posts: 30

Old September 2nd, 2015, 12:51 PM
For anyone else wondering, I got this working by closing Hero Lab and running the executable with Hero Lab closed.
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ShadowChemosh
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Posts: 10,729

Old September 2nd, 2015, 01:51 PM
Quote:
Originally Posted by icantfallasleep View Post
For anyone else wondering, I got this working by closing Hero Lab and running the executable with Hero Lab closed.
Yep that is the answer. Though it has come up many times so I am surprised a forum search didn't find it.

The other solution is people download it from the website and run it with HL closed.

Hero Lab Resources:
Pathfinder - d20pfsrd and Pathfinder Pack Setup
3.5 D&D (d20) - Community Server Setup
5E D&D - Community Server Setup
Hero Lab Help - Hero Lab FAQ, Editor Tutorials and Videos, Editor & Scripting Resources.
Created by the community for the community
- Realm Works kickstarter backer (Alpha Wolf) and Beta tester.
- d20 HL package volunteer editor.
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Alteregoist
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Join Date: Apr 2016
Location: Los Angeles
Posts: 6

Old April 23rd, 2019, 11:39 AM
Quote:
Originally Posted by icantfallasleep View Post
For anyone else wondering, I got this working by closing Hero Lab and running the executable with Hero Lab closed.
Bumping this older post. The latest update did not allow me to update without closing Hero Lab and then using the still active "want to retry" box to retry and successfully update.
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Rone
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Join Date: Dec 2017
Posts: 362

Old April 23rd, 2019, 12:36 PM
Alteregoist, are you suggesting a workaround or are you still unable to use the PDF plug-in?

If you need help, please submit a report to support@wolflair.com and Customer Support will take care of you.

Thanks!
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charlieluce
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Join Date: Jul 2008
Posts: 1,321

Old April 23rd, 2019, 02:37 PM
Yeah, this one is evergreen: Start the update, get the error, close Hero Lab, finish the update.

Is there even a download page available anymore?

Currently Running: Pathfinder Second Edition
Currently Playing:
Pathfinder First Edition, Star Trek Adventures
Former HL Games: D&D 4e & 5e, Mutants & Masterminds 2E & 3E, Savage Worlds
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ScottGamer
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Join Date: Sep 2017
Posts: 14

Old April 23rd, 2019, 04:28 PM
I updated to HL 8.8h and PDF plug-in 1.7. I'm getting the same error when I try to install PDF plug-in 1.7. I tried the work-around above, but when I start HL I get an error that says the program cannot start because pdflib.dll is missing. HL starts after I dismiss that, but I can't save a character as a PDF.

I uninstalled PDF plug-in v1.7 and re-installed v1.6 (Windows 7 users, it's C:\ProgramData\Hero Lab\download\pdfcanvas16_win_install.exe ). That works.

I have emailed a report to support@wolflair.com .
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Farling
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Join Date: Mar 2013
Location: Greater London, UK
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Old April 24th, 2019, 12:00 AM
Quote:
Originally Posted by ScottGamer View Post
I updated to HL 8.8h
Is 8.8h the 64-bit beta version?
Scrap that - I saw the 8.8h is available today.

Farling

Author of the Realm Works Import tool, Realm Works Output tool and Realm Works to Foundry module

Donations gratefully received via Patreon, Ko-Fi or Paypal
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Rone
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Join Date: Dec 2017
Posts: 362

Old April 24th, 2019, 06:27 AM
Hey all, our apologies for the inconvenience. We're looking into this issue now.
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Lexin
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Location: Gwynedd, Wales, UK
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Old April 26th, 2019, 12:27 PM
Quote:
Originally Posted by icantfallasleep View Post
For anyone else wondering, I got this working by closing Hero Lab and running the executable with Hero Lab closed.
Where is the executable hiding? I've looked in (all) my 'download' subdirectories and it doesn't seem to be there. It doesn't seem to be hiding in the Herolab subdirectory, either. So where is it?

--
Lexin

GM from Gwynedd, Wales - seriously old school - playing RPGs since 1980!

Tools: Realm Works, HeroLab, Campaign Cartographer 3+
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