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Join Date: Dec 2013
Posts: 69

Old August 30th, 2019, 06:38 PM
I'm having problems syncing my realm. I had a realm where I made a
significant mistake and so I tried to restore a backup. However, when I
try to sync and use the local version, I get an error saying which crashes
realm works. It says "Sync failed to ImportExportDef record with key "KEY(A whole lot of hex code))" being 7115456 bytes which is greater than the maximum of 5347737 bytes."

On the flip side When I try to just bring down my data from the server and just deal with the mistake, I get a "sync timed out" error.

Sent a message to support, but any ideas in the interim?
KefkaZ is offline   #1 Reply With Quote
Grey Mage
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Join Date: Feb 2011
Posts: 302

Old August 30th, 2019, 08:59 PM
If you search the forums, you will find an ongoing issue with Sync Timeouts... I think you probably have 2 things going on... the first you identified and sent to support and possibly the second which is a known error that is ongoing while the Devs work on it...
Grey Mage is offline   #2 Reply With Quote
Join Date: Dec 2013
Posts: 69

Old August 31st, 2019, 11:03 AM
I saw that. I ended up working around the issue by loading my backup, going in offline, exporting the entire realm and then importing it into a fresh one.
KefkaZ is offline   #3 Reply With Quote
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Join Date: Mar 2013
Location: Greater London, UK
Posts: 2,448

Old September 1st, 2019, 11:57 PM
You can't restore from a backup if you've synced a more recent version with the cloud.
Your local restored copy will always be out-of-date compared to the version stored in the cloud.
Unfortunately, there is no way in the current version of RW to save a "snapshot" of the current realm, in order to be able to go back to it (you can only go back to the last synced version).


Author of the Realm Works Import tool, Realm Works Output tool and Realm Works to Foundry module

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Farling is offline   #4 Reply With Quote
Join Date: Dec 2013
Posts: 69

Old September 2nd, 2019, 05:33 PM
Ugh. Well, at least now I'm just dealing with a sync error.
KefkaZ is offline   #5 Reply With Quote

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