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tstetz
Junior Member
 
Join Date: Jun 2013
Posts: 20

Old January 26th, 2015, 09:06 AM
What the heck. I downloaded the most recent update and I'm getting a message saying that I need approval for "Early License Reassignment"

What the heck does that mean? I've updated before and had the program go out an retrieve my license without issue. Super annoying. I'm supposed to play tonight and now have HL that only works in demo mode

I did send an e-mail to tech support asking for early renewal (which I really don;t think is correct) but it says give 1-2 days for a replay. That'll hose me for tonight if that's right.

Any suggestions or any idea why it did this?
tstetz is offline   #1 Reply With Quote
liz
Ex-Staff
Lone Wolf Staff
 
Join Date: Jul 2013
Posts: 968

Old January 26th, 2015, 10:11 AM
Hey tstetz! Sorry to hear your license was flagged for a reassignment. Please know that our support staff is super responsive, and often replies much quicker than 1-2 business days.

Nonetheless, I'm going to point you to an awesome forum post that one of our users put together for license reassignments. You can read the post here.

As ShadowChemosh points out, often a user has one license number installed on two separate devices (desktop pc and iPad, desktop pc and laptop, etc.). Each copy of Hero Lab comes with a free secondary license number, but the user must go to www.lonewolfdevel.com or the "License>Obtain Secondary License..." menu within Hero Lab to obtain that secondary license number and use it to activate the second device. Once there's a separate license number on each device, users shouldn't run into this issue.

If you get your license up and running using these helpful tips, please reply to the automated message you should have received from support@wolflair.com to let the team know that you've figured everything out. If you still have issues, our staff will get back to you soon!
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tstetz
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Join Date: Jun 2013
Posts: 20

Old January 26th, 2015, 10:59 AM
Hmm, let me poke at that. I do have HL installed on my iPad too. Maybe that is the issue?

Thanks for the tips I'll take a look now.

It does look like I can still play on my iPad for now at least so I'm not going to mess with it until after tonights game I think!
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tstetz
Junior Member
 
Join Date: Jun 2013
Posts: 20

Old January 26th, 2015, 11:03 AM
Crud. Okay I must have done that because I tried getting a secondary license and its says the max number of secondary licenses have already been issued to me.

Now I'm even more confused
tstetz is offline   #4 Reply With Quote
Mathias
Senior Member
Lone Wolf Staff
 
Join Date: May 2005
Posts: 12,813

Old January 26th, 2015, 11:08 AM
To get a list of the license numbers you currently have, in the License menu, choose "send my licenses to me".

Remember that the iPad is considered a separate device, and needs a separate license number - a different number than the numbers used on each desktop/laptop you have.
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tstetz
Junior Member
 
Join Date: Jun 2013
Posts: 20

Old January 26th, 2015, 11:11 AM
Okay, think I got it!

Apparently I transferred my primary license to my iPad somehow or another. So, I now applied my secondary license to my PC and both seem to work.

Guess it doesn't matter which has the primary right?

Thanks for the help!
tstetz is offline   #6 Reply With Quote
ShadowChemosh
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Join Date: Jan 2010
Location: Chicago, IL (USA)
Posts: 10,727

Old January 26th, 2015, 01:54 PM
Quote:
Originally Posted by tstetz View Post
Guess it doesn't matter which has the primary right?
Nope it don't matter. Just make a note of it so if you have to reload or anything you know which license goes where.

Hero Lab Resources:
Pathfinder - d20pfsrd and Pathfinder Pack Setup
3.5 D&D (d20) - Community Server Setup
5E D&D - Community Server Setup
Hero Lab Help - Hero Lab FAQ, Editor Tutorials and Videos, Editor & Scripting Resources.
Created by the community for the community
- Realm Works kickstarter backer (Alpha Wolf) and Beta tester.
- d20 HL package volunteer editor.
ShadowChemosh is offline   #7 Reply With Quote
mastratton
Member
 
Join Date: Apr 2011
Posts: 68

Old April 29th, 2015, 09:32 AM
[Deleted]

Last edited by mastratton; April 29th, 2015 at 09:44 AM.
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Exmortis
Senior Member
 
Join Date: Sep 2012
Location: Ottawa, Canada
Posts: 766

Old April 29th, 2015, 12:25 PM
Don't feel bad man, this happens to us all at some point, I have HL on so many devices I have no idea how it is all kept straight.

But I am going to one up you, I had to contact support to get it worked out last time I mucked it all up.

Exmortis aka "Scott"
RW - Needs Rez spell
HL - Game Master/Designer
RPG Tools - Campaign Cartographer 3+, D20 Pro Ultimate
Real Life - IT Security
Hobby - Anything on water or ATV
Exmortis is offline   #9 Reply With Quote
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