Is there a problem with the server?

BBiggar · March 7th, 2014, 04:52 PM

I can't seem to log in purchase a data package. I get to the License Management for Existing Users page and then I get the old "this page cant be displayed message".

Colen · March 7th, 2014, 06:13 PM

Are you using Internet Explorer? For some users, IE has a problem connecting to our sales web site. At the moment, our recommended solution is to download another browser, such as Firefox or Chrome, and visit the site in that browser, which should work fine. You can do so by copying the address out of internet explorer and into the other browser.

Hope this helps!

BBiggar · March 7th, 2014, 08:06 PM

Thanks Colen that did the trick, I was able to access the site with Chrome.

BBiggar Junior Member Join Date: Apr 2007 Posts: 10 March 7th, 2014, 04:52 PM	I can't seem to log in purchase a data package. I get to the License Management for Existing Users page and then I get the old "this page cant be displayed message".
#1

Colen Senior Member Lone Wolf Staff Join Date: Dec 2008 Posts: 4,690 March 7th, 2014, 06:13 PM	Are you using Internet Explorer? For some users, IE has a problem connecting to our sales web site. At the moment, our recommended solution is to download another browser, such as Firefox or Chrome, and visit the site in that browser, which should work fine. You can do so by copying the address out of internet explorer and into the other browser. Hope this helps!
#2