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athelu
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Join Date: Aug 2008
Posts: 74

Old October 25th, 2019, 10:38 AM
Anybody else seen this?
When i attempt to launch the HL Export tool from Tools--> Launch HLExport
i receive the following message:

"The version of Hero Lab installed does not match the version this tool requires (8.9). Please update your installations of Hero Lab and/or this tool"

This happened in 8.8 as well. I created a support ticket with Lone Wolf, and never got an email back or confirmation (like they say they would).

This really sucks as i have a LOT of custom content i curate for my gaming group and now i have to use *.user files if i want them to get updates and it prevents IPADs from being able to get the update at all.
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Priam
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Join Date: Feb 2017
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Old December 5th, 2019, 07:24 PM
I have this same problem. Did you find a resolution?

Thanks!
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Dami
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Join Date: Mar 2013
Location: Melbourne, Australia
Posts: 1,082

Old December 5th, 2019, 11:40 PM
Does the detail of this thread help?
http://forums.wolflair.com/showthread.php?t=63282

Current RPG's: Pathfinder (GM), Pathfinder (Player), Gamma World (GM, Pathfinder homebrew).
HeroLab: 3.5 & Pathfinder. HL User Files for PF: Greyhawk Setting, Gamma World (WIP).

DM and player of D&D since 1980.
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Duggan
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Old December 6th, 2019, 08:15 AM
Just following up on Dami's comment (since I'm paranoid about the longevity of links), this seems to be a function of either the 32 bit client calling the 64 bit exporter or vice versa.
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athelu
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Join Date: Aug 2008
Posts: 74

Old December 6th, 2019, 09:20 AM
@ Dami - @Duggan - Thanks for the crosslink. I will try doing what that thread said to see if i can get that to work (as a workaround).

@Priam - No word yet. I ended up having to create a ticket by sending an email to support instead of using the bug report form. There is a (known?) issue with the Bug Report form that if you have a yahoo.com email address the ticket is not created. My two previous reports of this issue therefore never registered as bugs.

I do have a current open ticket, and am awaiting a reply still.
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samlrs
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Join Date: Sep 2020
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Old September 14th, 2020, 07:26 AM
Quote:
@ Dami - @Duggan - Thanks for the crosslink. I will try doing what that thread said to see if i can get that to work (as a workaround).

@Priam - No word yet. I ended up having to create a ticket by sending an email to support instead of using the bug report form. There is a (known?) issue with the Bug Report form that if you have a yahoo.com email address the ticket is not created. My two previous reports of this issue therefore never registered as bugs. You can also find some good payday loan deal at I think that you should check it out

I do have a current open ticket, and am awaiting a reply still.
Today after I updated LW I received the same error message
Still no answer from the support team????

Last edited by samlrs; September 19th, 2022 at 07:04 AM.
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athelu
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Join Date: Aug 2008
Posts: 74

Old September 17th, 2020, 01:08 PM
The solution is to go into the installation directory for Hero Lab and launch either HLExport64.exe or HLExport.exe directly.

This is a work-around for sure -but not a terribly difficult one.
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DeltaMasterMind
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Join Date: Jul 2014
Posts: 412

Old October 10th, 2020, 07:37 AM
Quote:
Originally Posted by Duggan View Post
Just following up on Dami's comment (since I'm paranoid about the longevity of links), this seems to be a function of either the 32 bit client calling the 64 bit exporter or vice versa.
Yeah the way Herolab gets installed and registered doesn't follow up with the matching exporter. They really should have offered the 32-bit and the 64-bit as separate installs since combined installs require alot of tedious testing and registery knowledge to ensure the paths are followed. Also depends on how the application announces which variant it is. On version 9.0 I would assume they should split the installers since the LICENSE CODE doesn't share between them anyhow! They are two separate applications sharing the same folder.

Forum link for my content work:
Pathfinder Thread
Forum link for SU 5e content work:
5e Steven Universe Thread
This link is for my group, but feel free to play it with:
DMM 5e | "https://www.dropbox.com/s/vsd9w1eodlnwjq0/updatesDMM.xml?dl=1" Copy this link to your update manager to get updates when available.
This adds the Pisky subrace to elves from Berserk! and additional subraces for the Gem Race.
Please post comments in the provided threads above.
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