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MorrCrab
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Join Date: May 2013
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Old March 11th, 2014, 11:52 AM
Am I alone? Touch the Hero Lab app, shows splash screen and then crashes. Reboot and reinstall of app have no effect.
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liz
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Old March 11th, 2014, 01:14 PM
Please submit a support ticket by emailing us at support@wolflair.com. The new iOS 7.1 made a change that stops Hero Lab from running, and we'll be submitting an update to the app store to fix it ASAP. Once the update is released, we'll notify everyone that has contacted us via our support system to let them know its available. We’re sorry for the inconvenience.
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MorrCrab
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Join Date: May 2013
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Old March 11th, 2014, 01:18 PM
Quote:
Originally Posted by liz View Post
Please submit a support ticket by emailing us at support@wolflair.com. The new iOS 7.1 made a change that stops Hero Lab from running, and we'll be submitting an update to the app store to fix it ASAP. Once the update is released, we'll notify everyone that has contacted us via our support system to let them know its available. We’re sorry for the inconvenience.
ETA? What was the time frame last time this happened?
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liz
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Old March 11th, 2014, 01:59 PM
The ETA will be dependent on how long it takes for the team to create the fix, and then on how long it takes Apple to approve the new update. We will announce on Facebook and Twitter when the update has been submitted for review, but we can't give any more insight beyond that.

Last edited by liz; March 11th, 2014 at 02:01 PM. Reason: Edit to add social media sites
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