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Question about the -500 sync error

F

Farnaby

Well-known member
Hi,

I am having this error on my laptop.
I am also running a campaign from my desktop using a different realm.

I have synced my desktop realm successfully.

My question is that once you have solved the problem can I sync the laptop discarding the server data for that realm or will I be forced to lose all the data on the laptop realm and use the old realm data?
 
I had a similar situation. Accidentally synced the laptop which was fine. Since I hadn't added too much data on the desktop with the problem, I deleted the local realm on the desktop, synced it, and it was all better.

I have noticed that they say they have a fix in the next update, but I haven't seen anything saying that it will fix the -500 errored machine.
 
Hi Liz,

I'm still getting the error post-update, though now it comes after about 20- 30 minutes of trying to sync. I submitted a new bug.

Thanks
 
I am also still getting a -500 error with long sync attempt times. Is it possible to delete my realm from my laptop...including the cloud version, and then sync from my pc with the most up to date version of my realm?
 
Thanks for the feedback. The team will be looking into all of the follow-up support tickets. When we have an update on the sync issue, David or I will post it on the forums.
 
Unfortunately, I'm still getting the -500 error.

I've submitted three bug reports already (and only gotten responses back on one of them, and yes I've checked the spam folder) - do I really need to submit a fourth time for the same bug, or can you use one of the previous three?

If so, that's what I'll do.

Last time I was able to sync was way back in August. Would love to get this resolved.
 
Indus101 said:
Unfortunately, I'm still getting the -500 error.

I've submitted three bug reports already (and only gotten responses back on one of them, and yes I've checked the spam folder) - do I really need to submit a fourth time for the same bug, or can you use one of the previous three?

If so, that's what I'll do.

Last time I was able to sync was way back in August. Would love to get this resolved.
Click to expand...

Can you please PM me with the email address you used to submit a bug report, or your case numbers so I can follow-up? Thanks!
 
I'm in the same boat as Indus.... has not been working for a long time.

The only response I have received was an automated reply from one (the most recent), the first being from October.

I've re-emailed support.

Hmmm, maybe I should have checked that before buying all my players Player Edition :(
 
Last edited:
Rob / Liz,

It doesn't seem right that those of us unable to use the Cloud service be deducted our six months of time. Any chance you'll be extending extra Cloud time to those of us still affected by this -500 error?
 
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