Lone Wolf Development Forums  

Go Back   Lone Wolf Development Forums > Realm Works Forums > Realm Works Discussion

Notices

Reply
 
Thread Tools Display Modes
Indus101
Member
 
Join Date: Aug 2013
Posts: 56

Old April 17th, 2020, 08:37 PM
EDIT Got it to sync, but now facing "Error deserializing span list" whenever try to open realm.


Hi all,

I haven't used Realm Works in a few years, so I figured I would have some problems coming back, since my realms are old (May of 2016 was last sync).

The problem I'm having is when I try to open either of my old realms, I get the "you must sync first" error. So I click "Sync Required" button and they seem to sync fine. There's no errors, and when I click on "Manage Realm Data", the local and server topics/articles, etc. are identical. It seems to have worked.

Only I still can't open the realm. It still says sync required.

I did contact support about this a few weeks ago, and was told the problem would have to be forwarded to devs, so there might be some time before they could take a look at it. I haven't heard anything yet, so I'm hoping someone in the community might have encountered this problem and have a solution.

I don't currently have server/cloud access.

I AM able to create new realms, modify them, and they will sync up and open. I just can't get into the old ones.

thanks for any all help!

Last edited by Indus101; April 19th, 2020 at 07:51 AM. Reason: Updating the situation
Indus101 is offline   #1 Reply With Quote
kbs666
Senior Member
 
Join Date: Oct 2014
Location: Chicago, IL
Posts: 1,688

Old April 17th, 2020, 09:00 PM
Did you update your program? Since 2016 there have been several releases that are required in order to sync.

my Realm Works videos
https://www.youtube.com/channel/UCZU...4DwXXkvmBXQ9Yw
kbs666 is offline   #2 Reply With Quote
Indus101
Member
 
Join Date: Aug 2013
Posts: 56

Old April 17th, 2020, 09:08 PM
Hi,

Yes, I'm on a brand new PC, so I downloaded the most current Realm Works version that was available.
Indus101 is offline   #3 Reply With Quote
Merion
Senior Member
 
Join Date: Mar 2014
Location: Germany, so please bear with my English
Posts: 358

Old April 18th, 2020, 12:05 PM
Quote:
Originally Posted by Indus101 View Post
I don't currently have server/cloud access.
This could be the issue - just guessing, you should probably contact support.

Find Realm Works resources on

_|_ P a t r e o n _|_ D r i v e t h r u R P G _|_
Merion is offline   #4 Reply With Quote
Indus101
Member
 
Join Date: Aug 2013
Posts: 56

Old April 18th, 2020, 01:28 PM
Quote:
Originally Posted by Merion View Post
This could be the issue - just guessing, you should probably contact support.
I did contact support and went through the first level, including sending logs. But they said the matter had to be escalated to a dev, and that they weren't sure how long it would be before I got a response. Which is why I was hesitant to renew the cloud access. It sounds like there may be other issues going on, and I'm just worried that renewing won't solve the problem. That said, I may try it anyway, as it's been almost three weeks and I would like to get into my realms.

In the meantime, I was just hoping someone here might have some input on the matter, or have encountered it somewhere before.

thanks
Indus101 is offline   #5 Reply With Quote
meek75
Senior Member
 
Join Date: May 2007
Location: Louisville, Ky
Posts: 329

Old April 18th, 2020, 04:47 PM
Quote:
Originally Posted by Indus101 View Post
I did contact support and went through the first level, including sending logs. But they said the matter had to be escalated to a dev, and that they weren't sure how long it would be before I got a response. Which is why I was hesitant to renew the cloud access. It sounds like there may be other issues going on, and I'm just worried that renewing won't solve the problem. That said, I may try it anyway, as it's been almost three weeks and I would like to get into my realms.

In the meantime, I was just hoping someone here might have some input on the matter, or have encountered it somewhere before.

thanks
This is why I am spending time removing critical material from RW. I was locked out of realms multiple times when RW was in active development and had long wait times to get it fixed. Now, with the LWD team moved on, I have no faith in the customer service department when it comes to RW. I didn't have much faith even when it still being developed. RW is just too much of a risk.
meek75 is offline   #6 Reply With Quote
Indus101
Member
 
Join Date: Aug 2013
Posts: 56

Old April 18th, 2020, 10:47 PM
Well, I bit the bullet and renewed my server access. Good news is, I was able to sync my old realm. Bad news is, it won't open.

I guess, because it's so old, Realm Works needs to update it to open. There's no choice but to allow it to do so. However, it crashes every time with this message:

"Error deserializing span list"

I've sent the report to the devs. Has anyone else had issues like this and found a workaround?

thanks in advance
Indus101 is offline   #7 Reply With Quote
Indus101
Member
 
Join Date: Aug 2013
Posts: 56

Old April 20th, 2020, 07:35 AM
There's not a way to change the title of my post, is there? Since the sync thing is no longer the issue buy the "Error deserializing span list" is?
Indus101 is offline   #8 Reply With Quote
Acenoid
Senior Member
 
Join Date: Dec 2013
Posts: 778

Old April 25th, 2020, 03:14 PM
There is another thread regarding this ...

I have no idea how I would export all my data away from RW. Used to it, love it, damn it's a shame.

Join the (unofficial) Realm-Works IRC Chat: #realm-works on the Rizon Network (https://wiki.rizon.net/index.php?title=Servers)
-> Browser Client: https://kiwiirc.com/client/irc.rizon.net
Acenoid is offline   #9 Reply With Quote
kbs666
Senior Member
 
Join Date: Oct 2014
Location: Chicago, IL
Posts: 1,688

Old April 25th, 2020, 06:13 PM
I've gotten all my text and images out. What I've lost are the smart image overlays with all the links to topics.

But I've got it all if they shut down the servers unexpectedly.

my Realm Works videos
https://www.youtube.com/channel/UCZU...4DwXXkvmBXQ9Yw
kbs666 is offline   #10 Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -8. The time now is 12:41 AM.


Powered by vBulletin® - Copyright ©2000 - 2020, vBulletin Solutions, Inc.
wolflair.com copyright ©1998-2016 Lone Wolf Development, Inc. View our Privacy Policy here.