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Angela2013
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Join Date: Sep 2011
Location: Wisconsin
Posts: 321

Old September 2nd, 2017, 09:53 AM
I have not been on Hero Lab for about a week. I went to start it up today my license has disappeared and it went into demo mode. When I tried to reactivate, the license did not appear in the activate box. I am running Windows 10. In all the years I have had Hero Lab I have never had this problem.

Some days I don't know why I bother to chew through the restraints.
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ShadowChemosh
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Join Date: Jan 2010
Location: Chicago, IL (USA)
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Old September 2nd, 2017, 10:03 AM
Quote:
Originally Posted by Angela2013 View Post
I have not been on Hero Lab for about a week. I went to start it up today my license has disappeared and it went into demo mode. When I tried to reactivate, the license did not appear in the activate box. I am running Windows 10. In all the years I have had Hero Lab I have never had this problem.
I have been having connection issues to the LW license and updates servers all morning. It could be related.

I would say go to the HL Menu "License->Send my Licenses to me" so you could get the license and plug it in manually. But at least for me is also offline.

Hero Lab Resources:
Pathfinder - d20pfsrd and Pathfinder Pack Setup
3.5 D&D (d20) - Community Server Setup
5E D&D - Community Server Setup
Hero Lab Help - Hero Lab FAQ, Editor Tutorials and Videos, Editor & Scripting Resources.
Created by the community for the community
- Realm Works kickstarter backer (Alpha Wolf) and Beta tester.
- d20 HL package volunteer editor.
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ICTerify
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Join Date: Apr 2013
Posts: 11

Old September 2nd, 2017, 10:40 AM
I have been having connection issues today as well. I have not been able to get updates or check the license servers all day.

LW are servers down?

Last edited by ICTerify; September 2nd, 2017 at 11:53 AM.
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Aaron
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Join Date: Oct 2011
Posts: 6,793

Old September 2nd, 2017, 10:42 AM
I'll see if I can find anything out.
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DeltaMasterMind
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Join Date: Jul 2014
Posts: 412

Old September 2nd, 2017, 10:43 AM
Yeah they are. I am still having issues connecting to the update side of HL.
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Angela2013
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Join Date: Sep 2011
Location: Wisconsin
Posts: 321

Old September 2nd, 2017, 11:34 AM
This happened after I got an error while the program was checking for updates.

Some days I don't know why I bother to chew through the restraints.
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Colen
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Join Date: Dec 2008
Posts: 4,690

Old September 2nd, 2017, 12:17 PM
Our DNS provider is having issues - apparently issues bad enough to take down their customer login page as well. We reported the problem to them some time ago, but a fix hasn't arrived yet. If it continues much longer we'll look at alternate solutions.

Sorry for the inconvenience, all!
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mgrote
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Join Date: Oct 2015
Location: Ohio
Posts: 1

Old September 2nd, 2017, 01:34 PM
It's been 5 hours. Saturday is the day where most people game, especially on a holiday weekend. Any update?
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Colen
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Posts: 4,690

Old September 2nd, 2017, 04:24 PM
I've kicked off the process of switching over to our backup systems, which should take effect as soon as the changes propagate around the internet. Sorry for the inconvenience, everyone - I was also moving house this weekend, which made it significantly harder to address this expediently.
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ShadowChemosh
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Volunteer Data File Contributor
 
Join Date: Jan 2010
Location: Chicago, IL (USA)
Posts: 10,729

Old September 2nd, 2017, 04:32 PM
Quote:
Originally Posted by Colen View Post
Sorry for the inconvenience, everyone - I was also moving house this weekend
Hope the move went well. I have to say moving is the most stressful and exhausting activity!

Hero Lab Resources:
Pathfinder - d20pfsrd and Pathfinder Pack Setup
3.5 D&D (d20) - Community Server Setup
5E D&D - Community Server Setup
Hero Lab Help - Hero Lab FAQ, Editor Tutorials and Videos, Editor & Scripting Resources.
Created by the community for the community
- Realm Works kickstarter backer (Alpha Wolf) and Beta tester.
- d20 HL package volunteer editor.
ShadowChemosh is offline   #10 Reply With Quote
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