Junior Member
Join Date: Feb 2015
Posts: 1
|
The Licensing Server is down according to the error message. Send them an email at the support account. However, you'll get an auto reply that they will get back to you within 3 days... ugh.
Really not good as I need the app for a game session tomorrow. It only runs in demo mode on both my PC and iPad. Rats. |
#11 |
Junior Member
Join Date: Nov 2012
Posts: 11
|
I have the same issue after updating to 6.1h. I tried rolling back to 6.1g and 6.1f and neither of those would activate either. I assume the error is server-side.
|
#12 |
Senior Member
Join Date: Jul 2008
Posts: 1,321
|
Yeah, updating to 6.1h has fucked up Hero Lab and everything is in demo mode. How do we back out of this?
Currently Running: Pathfinder Second Edition Currently Playing: Pathfinder First Edition, Star Trek Adventures Former HL Games: D&D 4e & 5e, Mutants & Masterminds 2E & 3E, Savage Worlds |
#13 |
Senior Member
Join Date: Jan 2015
Posts: 463
|
I need to report the same occurrence, unable to register HL after updating to 6.1h, though the game indicated the admins were notified of the error.
|
#14 |
Senior Member
Lone Wolf Staff
Join Date: Dec 2008
Posts: 4,690
|
Hi everyone,
Thanks for reporting this - we're having trouble reproducing this on our end, but we're trying to get the problem resolved as soon as we can. Can someone experiencing the problem please let me know if they can access these links in their web browser: https://www.lonewolfdevel.com/ http://www.lonewolfdevel.com/ https://lonewolfdevel.com/ http://lonewolfdevel.com/ Note that some of these links uses http, and the others uses https - please try them all and verify which are working, as I'd be very interested to see if anyone sees a difference in behavior between them. Also, please let me know which web browser you're using to access them. Thanks for your patience, everyone! Last edited by Colen; February 12th, 2015 at 08:38 PM. |
#15 |
Senior Member
Join Date: Jul 2008
Posts: 1,321
|
I see all four sites from here. (Firefox 35.0.1 on Windows)
Is "Activate a Product License Manually" working? Currently Running: Pathfinder Second Edition Currently Playing: Pathfinder First Edition, Star Trek Adventures Former HL Games: D&D 4e & 5e, Mutants & Masterminds 2E & 3E, Savage Worlds Last edited by charlieluce; February 12th, 2015 at 08:41 PM. |
#16 |
Senior Member
Join Date: Jul 2010
Posts: 157
|
Tried all the links and they worked fine? Still no luck authenticating.
|
#17 |
Senior Member
Join Date: Jan 2015
Posts: 463
|
Quote:
|
|
#18 |
Senior Member
Lone Wolf Staff
Join Date: Dec 2008
Posts: 4,690
|
Quote:
For anyone else that wants to try, you can activate your license manually by following the procedure here: http://www.lonewolfdevel.com/user/manual.asp Make sure to put the downloaded keyfile in your c:\ProgramData\Hero Lab\ folder. |
|
#19 |
Senior Member
Join Date: Jan 2015
Posts: 463
|
I would try the manual registration but since you can't recreate the issue on your end, I want to leave my copy of HL in its current state in case you need to run some troubleshooting with me.
|
#20 |
Thread Tools | |
Display Modes | |
|
|