Is HLO currently not online?

KiwiBlaze · 11:13 AM

I am literally moments away from going into my first Pathfinder 2nd Edition game, and when I try to log into the HLO account, nothing happens.

The screen reloads, the credentials are removed, and no failed login attempt is presented. I log into the Sales System, and it works fine, I go back to HLO and its not working. I give the wrong password and I get the tooltip popup saying the login failed.

Is there a way to test if the access to HLO is currently offline, have a few systems down? Or is anyone able to give me details?

-- Clearing browser cache twice and rebooting let me login.
-- Then I get kicked!?

***
https://herolab.online/characters
Sat, 04 Aug 2018 18:49:12 GMT
Error
No transport could be initialized successfully. Try specifying a different transport or none at all for auto initialization.
Error: No transport could be initialized successfully. Try specifying a different transport or none at all for auto initialization.
at Object.error (https://herolab.online/static/js/mai...5.js:1:1468505)
at i (https://herolab.online/static/js/mai...5.js:1:1472473)
at h (https://herolab.online/static/js/mai...5.js:1:1472838)
at a.transportFailed (https://herolab.online/static/js/mai...5.js:1:1480104)
at https://herolab.online/static/js/mai...5.js:1:1479070

***
https://herolab.online/login
Sat, 04 Aug 2018 18:54:50 GMT
Error
The element you provided cannot be rendered. You provided an element of type undefined
Error: The element you provided cannot be rendered. You provided an element of type undefined
at t.value (https://herolab.online/static/js/mai...5.js:1:1446449)
at Object.<anonymous> (https://herolab.online/static/js/mai...5.js:1:1445464)
at https://herolab.online/static/js/mai...15.js:1:716017

Quote:

Hero Lab™ Online is experiencing unplanned downtime.

We apologize for the inconvenience and are working to have this resolved as swiftly as possible. In the meantime, please check out the Hero Lab Online Forums to follow our progress.

mithrandiryod · August 4th, 2018, 11:00 AM

I can't get in either. Submitted a bug report....luckily I'm not running a game or character...

https://herolab.online/login
Sat, 04 Aug 2018 18:57:42 GMT
Error
The element you provided cannot be rendered. You provided an element of type undefined
Error: The element you provided cannot be rendered. You provided an element of type undefined
at t.value (https://herolab.online/static/js/mai...5.js:1:1446449)
at Object.<anonymous> (https://herolab.online/static/js/mai...5.js:1:1445464)
at https://herolab.online/static/js/mai...15.js:1:716017

Trills · August 4th, 2018, 11:08 AM

I am getting, Hero Lab ™ Online is experiencing unplanned downtime.

nightpanda2810 · August 4th, 2018, 11:29 AM

Same issue, having issues logging in.

Code:

Connection was disconnected before invocation result was received.

infernalperson · August 4th, 2018, 12:00 PM

Down for me also, although I imagine the maintenance page means something is happening behind the scenes?

vardeman · August 4th, 2018, 12:09 PM

Oh, and right in the middle of the biggest gaming weekend of the year...

nightpanda2810 · August 4th, 2018, 12:14 PM

Quote:

Originally Posted by vardeman

Oh, and right in the middle of the biggest gaming weekend of the year...

This is probably WHY, lol. I'm certain this wasn't planned.

flyteach · August 4th, 2018, 01:21 PM

This is exactly what us skeptics have been warning about since this was originally announced. This is a critical fail as there’s no post from LWD and we’re only 2.5 hours to go into the Gencon Starfinder Special. Man, I’m really glad I also printed out my character with the free spreadsheet that’s been available for a year, works great, and won’t go offline during one of the biggest tests of the year. I’m not sure that there’s any acceptable excuse, reason, or other blathering that can restore player’s confidence that this “experiment” can be successful.
Flyteach

flyteach · August 4th, 2018, 01:34 PM

Huh, all of a sudden, with no explanation, it’s back up. I will say I used it Friday afternoon and it was nice, not having to shuffle paper (I’m a digiphile). But, unexplained, unplanned outages during any weekend, and most especially during huge cons, is not going to endear players to this online model.

Ulfberht · August 6th, 2018, 01:37 PM

Quote:

Originally Posted by flyteach

I’m not sure that there’s any acceptable excuse, reason, or other blathering that can restore player’s confidence that this “experiment” can be successful.

Well this is certainly not an "experiment" and unplanned downtime is part of it. Save a pdf copy of your character ahead of time and shrug it off. I highly doubt HLO had experienced that much traffic all at once. It will get ironed out.

Trills Junior Member Join Date: Aug 2018 Posts: 2 August 4th, 2018, 11:08 AM	I am getting, Hero Lab ™ Online is experiencing unplanned downtime.
#3

nightpanda2810 Senior Member Join Date: Jun 2016 Posts: 204 August 4th, 2018, 11:29 AM	Same issue, having issues logging in. Code: Connection was disconnected before invocation result was received.
#4

infernalperson Junior Member Join Date: Nov 2011 Posts: 4 August 4th, 2018, 12:00 PM	Down for me also, although I imagine the maintenance page means something is happening behind the scenes?
#5

vardeman Senior Member Join Date: Jun 2007 Location: Earth (Sol III) Posts: 105 August 4th, 2018, 12:09 PM	Oh, and right in the middle of the biggest gaming weekend of the year...
#6

flyteach Senior Member Join Date: Jul 2015 Posts: 216 August 4th, 2018, 01:34 PM	Huh, all of a sudden, with no explanation, it’s back up. I will say I used it Friday afternoon and it was nice, not having to shuffle paper (I’m a digiphile). But, unexplained, unplanned outages during any weekend, and most especially during huge cons, is not going to endear players to this online model.
#9