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Kaidenmar
Junior Member
 
Join Date: Nov 2015
Posts: 1

Old November 8th, 2017, 01:53 PM
I'm running into an error while installing 8.4 that I'm unable to work around. It happened during the automated update and is happening on subsequent re-installs.

See the attached for specifics.

thank you
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Farling
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Join Date: Mar 2013
Location: Greater London, UK
Posts: 2,623

Old November 8th, 2017, 11:04 PM
Have you tried uninstalling the old version, and then deleting the C:\Program Files (x86)\HeroLab folder manually, before trying a reinstall?

(You probably want to save your portfolio files first, if they are stored somewhere in that folder tree.)

Farling

Author of the Realm Works Import tool, Realm Works Output tool and Realm Works to Foundry module

Donations gratefully received via Patreon, Ko-Fi or Paypal
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Colen
Senior Member
Lone Wolf Staff
 
Join Date: Dec 2008
Posts: 4,690

Old November 9th, 2017, 01:37 PM
Try what Farling recommends - if that doesn't help, please email us at support@wolflair.com and we'll get you sorted out. Hope this helps!
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