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msbranin
Junior Member
 
Join Date: Sep 2018
Posts: 12

Old October 25th, 2018, 09:32 AM
12:29 Central Time 10/25/2018

Keep Trying to load up HeroLab Online and nothing is happening.
I enter my user name, my password and my device nickname and click login and it it stays there asking me to log in.

I have looked in the forums and see nothing about a down time.
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Dax Thura
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Join Date: Dec 2012
Posts: 12

Old October 25th, 2018, 09:37 AM
Me too. What's going on?

I Reported the bug.

Last edited by Dax Thura; October 25th, 2018 at 10:37 AM.
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uasutton
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Join Date: Oct 2018
Posts: 1

Old October 25th, 2018, 10:01 AM
Same here. Clicking on the gear in the top right, it says "Disconnected" in red. I've tried clearing my cache and using another device on a different network. Still not working.
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Banpai
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Join Date: Aug 2014
Posts: 21

Old October 25th, 2018, 10:19 AM
I am also experiencing problems it used to work for a bit (while I was talking to someone where it was unwilling to work) and now I can't access it either. Kinda disappointing.
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Rone
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Join Date: Dec 2017
Posts: 375

Old October 25th, 2018, 10:58 AM
This downtime was not planned.

The devs are working together now to get service back up and running and soon.

Our apologies for the inconvenience and the frustration.
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Rone
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Join Date: Dec 2017
Posts: 375

Old October 25th, 2018, 11:12 AM
We're back online.
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msbranin
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Join Date: Sep 2018
Posts: 12

Old October 25th, 2018, 11:48 AM
Ummm ... You are correct .. I can log in again but my characters are missing. Level 3 Mystic .. gone

Sigh!!! Nor will it let me create characters


Sigh last EDIT.. Something weird is going on with the server. I log out and all is working again. log out again and character is missing

Last edited by msbranin; October 25th, 2018 at 11:52 AM.
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Rone
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Join Date: Dec 2017
Posts: 375

Old October 25th, 2018, 12:32 PM
Quote:
Originally Posted by msbranin View Post
Ummm ... You are correct .. I can log in again but my characters are missing. Level 3 Mystic .. gone

Sigh!!! Nor will it let me create characters


Sigh last EDIT.. Something weird is going on with the server. I log out and all is working again. log out again and character is missing
Is everything functioning normally now? Did your characters become available again?
Rone is offline   #8 Reply With Quote
msbranin
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Join Date: Sep 2018
Posts: 12

Old October 25th, 2018, 01:04 PM
Character is back .. yes.. Not sure what was going on
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Rone
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Join Date: Dec 2017
Posts: 375

Old October 25th, 2018, 01:21 PM
Glad to hear it! Thanks for letting me know.
Rone is offline   #10 Reply With Quote
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