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Senior Member
Join Date: Feb 2011
Posts: 303
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Just wondering if something is going on with the support emails and automatic confirmation email when submitting a bug report...
Put in a bug report and never received either an automatic confirmation or a response from support. Emailed support directly 3 times and never received any response. Never seen either of those happen before so I was wondering if something is going on with support? Thanks |
#1 |
Member
Join Date: Oct 2016
Location: Chicagoland
Posts: 56
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No, nothing. Nothing is going on with them. Nothing at all.
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#2 |
Senior Member
Join Date: Dec 2017
Posts: 362
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Hey there,
Could you please share the case number(s) you say did not receive a reply? Although Ryan and I cannot solve every case ourselves and must then pass certain cases onto the dev team, you'll always receive a response from us whereby we explain that process. I see only one new, unanswered case this morning in Realm Works. I just want to make sure we're receiving your bug reports. Thanks! |
#3 |
Senior Member
Join Date: Feb 2011
Posts: 303
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Rone, I never received the confirmation email with a case number... hence the reason for me emailing support three times (again with no answer). Which is why I posted here on the forums wondering if anyone else was having issues.
Would you like me to open another bug report? |
#4 |
Senior Member
Join Date: Dec 2017
Posts: 362
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Quote:
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#5 |
Senior Member
Join Date: Oct 2014
Location: Chicago, IL
Posts: 1,690
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Just so you know over the past year I've submitted at least a dozen bug reports and gotten no reply from you guys. Many other people have posted about this here on the forum as well.
my Realm Works videos https://www.youtube.com/channel/UCZU...4DwXXkvmBXQ9Yw |
#6 |
Senior Member
Volunteer Data File Contributor
Join Date: Jan 2010
Location: Chicago, IL (USA)
Posts: 10,729
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Yep same here. I got the automated reply but that was all. Year ago I just stopped sending in bug reports.
Hero Lab Resources: Pathfinder - d20pfsrd and Pathfinder Pack Setup 3.5 D&D (d20) - Community Server Setup 5E D&D - Community Server Setup Hero Lab Help - Hero Lab FAQ, Editor Tutorials and Videos, Editor & Scripting Resources. Created by the community for the community - Realm Works kickstarter backer (Alpha Wolf) and Beta tester.- d20 HL package volunteer editor. |
#7 |
Senior Member
Join Date: Feb 2011
Posts: 303
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Rone,
Just send in a new bug report (1632 hours PST) with the issue. |
#8 |
Senior Member
Join Date: Feb 2011
Posts: 303
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Almost an hour later and no automated response...
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#9 |
Senior Member
Join Date: Mar 2013
Location: Greater London, UK
Posts: 2,623
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I assume you've checked both your local junk box and your ISP's web access junk box?
Farling Author of the Realm Works Import tool, Realm Works Output tool and Realm Works to Foundry module Donations gratefully received via Patreon, Ko-Fi or Paypal |
#10 |
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