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Member
Join Date: May 2011
Posts: 33
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So pursuant to you requesting an email regarding this sync timeout...I sent an email. It's been a couple of months since I could last sync. I've submitted bug reports multiple times. I've sent emails. I got an automated response for some of them...but as far as I can tell...nothings been done for me. I still can't sync...and I've become a little bent out of shape over the fact that my account is still ticking down time on my cloud access that we pay for.
I'd appreciate a fix...and an extension of the account time based on how much time I've been unable to get the benefit I paid for. |
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Senior Member
Lone Wolf Staff
Join Date: Jun 2019
Posts: 166
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Hello Random, so sorry for the frustrations. I will contact you privately to see what I can figure out for you. Thank you for reaching out.
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Member
Join Date: Mar 2014
Posts: 60
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OP here. Finally able to sync, good thing I was checking the forum, otherwise I would never had known to try again. Not sure if the approach suggested by LW of 'spam us till we respond' is a user support model that I will be a party to. I will almost certainly not be renewing my subscription since the service is unreliable and tech support, putting it kindly, is overwhelmed.
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Member
Join Date: Dec 2013
Posts: 73
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For the record, I had this issue, submitted a request and heard back from someone within 24 hours over the labor day (US) weekend. Still working through troubleshooting. Fingers crossed.
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Senior Member
Join Date: Feb 2011
Posts: 303
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This issue appears to have been fixed (for me, as well as for several of my players)...
Thanks to the devs for the fix! |
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Senior Member
Join Date: Jun 2016
Posts: 204
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My issue is now resolved as well.
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Member
Join Date: Dec 2013
Posts: 73
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Same! Much appreciated Devs!
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