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Unseelie
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Join Date: Jul 2009
Location: Saratoga, CA
Posts: 256

Old June 22nd, 2017, 09:49 AM
Hero Lab is currently failing to find and apply updates (6/22 10:30am PST). When it does so, it fails with an error
The latest updates for Hero Lab could not be retrieved. Please verify that your internet connection is active and try fetching updates again. If the problem persists, click here to visit our web site and check for a solution:

Click to visit our Tech Support Site

Unexpected response:
I'm not sure how else to report this other than here.
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AndrewD2
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Join Date: Mar 2007
Location: Muskegon, MI
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Old June 22nd, 2017, 09:55 AM
Sometimes anti-virus programs can cause issues. Also you may want to just try a manual download from the website.
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Unseelie
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Old June 22nd, 2017, 10:12 AM
I'll try it again now, but myself and one of my friends in another location on a Mac was getting the same error, so I doubt it was virus checking. What website has the updates for game systems, etc. available for download?

EDIT: Yes, it still fails. I can use Hero Lab, but can't check for updates.
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SunnyD
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Join Date: Jul 2014
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Old June 22nd, 2017, 10:26 AM
I'm getting a DNS error for www.lonewolfdevel.com when I try to go administer my licenses. Perhaps this is related?
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AndrewD2
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Old June 22nd, 2017, 11:15 AM
Yeah I get the error too. I grabbed my undownloaded PF update from the download site. Still works fine.
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Wolfx
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Join Date: May 2012
Posts: 62

Old June 22nd, 2017, 11:28 AM
Quote:
Originally Posted by Unseelie View Post
Hero Lab is currently failing to find and apply updates (6/22 10:30am PST). When it does so, it fails with an error
The latest updates for Hero Lab could not be retrieved. Please verify that your internet connection is active and try fetching updates again. If the problem persists, click here to visit our web site and check for a solution:

Click to visit our Tech Support Site

Unexpected response:
I'm not sure how else to report this other than here.
I received the same error when trying to find updates.
Wolfx is offline   #6 Reply With Quote
Lexin
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Join Date: Jun 2015
Location: London, UK
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Old June 22nd, 2017, 11:53 AM
I'm getting that error, too. I've reported it, but obviously they must be aware.

--
Lexin

GM from London - seriously old school - playing RPGs since 1980!

Tools: Realm Works, HeroLab, Campaign Cartographer 3+
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