Getting (-502) Sync Error

Ualaa · June 10th, 2019, 08:38 PM

I've submitted a bug report.
Assuming the realm still won't sync before our game session...

Can I take the master realm, with the changes/most recent version (I do prep on the desktop)... and just copy it to the laptop (overwrite it's master realm) that I take to our game sessions?

Grey Mage · June 11th, 2019, 04:12 AM

I had this issue a while back and while waiting for them (support to fix it, which they did) I had to 'sneakernet' from my desktop to my laptop and back.

I went into tools and did a backup, copied that over to my Dropbox account and then did a restore on my laptop.

This is NOT recommended! But you have to do what you have to do, right?

Ualaa · June 11th, 2019, 05:17 AM

I'd rather use the Cloud, which was paid for... especially since that is what it's designed for. That said, we've not played for three weeks and I've done a lot of preparation for the game, all of it on the desktop (that stays at home), and will need it on the laptop for Saturday.

When I did my bug report, it said I would receive a confirmation email within 15 minutes, and to be sure my email was correct.
It was submitted last night, and I still don't have the confirmation in either inbox or spam folder.
The email address was definitely correct, on the bug submission.

Ultimately, it's better of I can sync between the cloud, and use that to transfer the information between devices.
But if there's a work about, for when the cloud isn't working, as long as it works...

BJ · June 11th, 2019, 10:22 AM

Hi Ualaa! I've let customer service know you're having issues, they should be along to help as soon as they're in the office.

Ualaa · June 11th, 2019, 03:34 PM

Thanks, BJ.

geelpete · June 11th, 2019, 04:47 PM

Hey, also started getting the 502 a couple hours ago. Submitted the bug report.

BJ · June 13th, 2019, 10:28 AM

Thanks for submitting the report, we're looking into it!

Ualaa · June 14th, 2019, 09:15 PM

Not sure why the issue resolved itself, but it did.

Could not Sync:
- Sunday afternoon, Sunday evening.
- Monday morning, Monday afternoon, Monday evening.
- Tuesday morning, Tuesday afternoon, Tuesday evening.
- Wednesday morning...

Got an email from technical support, saying they had not received my bug report.
Buddy asked for details.
One of them was a snaggit of the error message.

Attempting to sync, to snag the error message, and it synced fine.
Working on the campaign daily, I've been able to sync since without any issues.

Weird one.

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Ualaa Senior Member Join Date: Sep 2013 Location: Vancouver, Canada. Posts: 721 June 10th, 2019, 08:38 PM	I've submitted a bug report. Assuming the realm still won't sync before our game session... Can I take the master realm, with the changes/most recent version (I do prep on the desktop)... and just copy it to the laptop (overwrite it's master realm) that I take to our game sessions?
#1

Grey Mage Senior Member Join Date: Feb 2011 Posts: 299 June 11th, 2019, 04:12 AM	I had this issue a while back and while waiting for them (support to fix it, which they did) I had to 'sneakernet' from my desktop to my laptop and back. I went into tools and did a backup, copied that over to my Dropbox account and then did a restore on my laptop. This is NOT recommended! But you have to do what you have to do, right?
#2

BJ Senior Member Lone Wolf Staff Join Date: Jun 2016 Posts: 596 June 11th, 2019, 10:22 AM	Hi Ualaa! I've let customer service know you're having issues, they should be along to help as soon as they're in the office.
#4

geelpete Junior Member Join Date: Oct 2017 Posts: 12 June 11th, 2019, 04:47 PM	Hey, also started getting the 502 a couple hours ago. Submitted the bug report.
#6