Major Realm Works Update Arrives! - Page 3

liz · 10:33 AM

I'm going to post this in every thread where people have been reporting issues (so sorry for the repetition):

Thanks for posting issues that you're encountering here in the forums. If you're posting an issue in the forum, please make sure it is accompanied by either an email to support@wolflair.com or a Bug Report.

The team will be looking at all the reported issues today, and may post updates in the various threads. Thanks for your patience!

Nikmal · October 13th, 2015, 10:04 AM

Quote:

Originally Posted by liz

I'm going to post this in every thread where people have been reporting issues (so sorry for the repetition):

Thanks for posting issues that you're encountering here in the forums. If you're posting an issue in the forum, please make sure it is accompanied by either an email to support@woflair.com or a Bug Report.

The team will be looking at all the reported issues today, and may post updates in the various threads. Thanks for your patience!

I did make sure to post a Bug Report first.. then came here to see if anyone was also experiencing the same thing and or was able to figure it out.

liz · October 13th, 2015, 10:07 AM

Quote:

Originally Posted by Nikmal

I did make sure to post a Bug Report first.. then came here to see if anyone was also experiencing the same thing and or was able to figure it out.

That's totally fine! I just want to make sure all the newer forum members know the preferred method of reporting.

ruhar · October 13th, 2015, 10:24 AM

Quote:

Originally Posted by Nikmal

I did make sure to post a Bug Report first.. then came here to see if anyone was also experiencing the same thing and or was able to figure it out.

Ditto here. Now I can't even open the programs. It looks like it's opening but it just spins and no one is home.

I sent email to support.

ruhar · October 13th, 2015, 10:29 AM

Quote:

Originally Posted by ruhar

Ditto here. Now I can't even open the programs. It looks like it's opening but it just spins and no one is home.

I sent email to support.

Liz I received the following message on the mail I just sent support:

Your message did not reach some or all of the intended recipients.

Subject: Realm Works Serious Problem
Sent: 10/13/2015 2:26 PM

The following recipient(s) cannot be reached:

'support@woflair.com' on 10/13/2015 2:26 PM
503 Bad sequence of commands

I sent it a second time with the same result. I don't know if they got it or not but in the meantime the program finally opened. I don't know if it's server issue or what. Can you please pass this on to them since I can't seem to email them? Thanks.

Ruhar

Chemlak · October 13th, 2015, 10:30 AM

You mis-spelled wolflair in the email address.

Heh. Looks like Liz did in her copy/paste notice.

davidp · October 13th, 2015, 10:31 AM

Typo in Liz's post. It should be support@wolflair.com (she missed the 'l' in wolf)

Galahan · October 13th, 2015, 10:34 AM

Quote:

Originally Posted by ruhar

Ditto here. Now I can't even open the programs. It looks like it's opening but it just spins and no one is home.

I sent email to support.

It seems to be a widespread problem. I also have it. After 40 minutes loading finally realm works initiated. Unfortunately, when saving a topic, it crashed and it took another 40 minutes to load again.... and crashed again.

I already opened a bug case and I sent the automated crash report.

ruhar · October 13th, 2015, 11:44 AM

Quote:

Originally Posted by davidp

Typo in Liz's post. It should be support@wolflair.com (she missed the 'l' in wolf)

I guess even the great ones make mistakes. ;-)

rob · October 13th, 2015, 01:59 PM

For those of you with the apparent hangs, it was a server issue that we've resolved.

Chemlak Senior Member Join Date: Aug 2012 Posts: 432 October 13th, 2015, 10:30 AM	You mis-spelled wolflair in the email address. Heh. Looks like Liz did in her copy/paste notice. Chief Calendar Champion Chemlak Join the unofficial Realm Works IRC channel! Join #realm-works
#26

davidp Senior Member Lone Wolf Staff Join Date: Jun 2011 Posts: 1,090 October 13th, 2015, 10:31 AM	Typo in Liz's post. It should be support@wolflair.com (she missed the 'l' in wolf)
#27

rob Senior Member Lone Wolf Staff Join Date: May 2005 Posts: 8,232 October 13th, 2015, 01:59 PM	For those of you with the apparent hangs, it was a server issue that we've resolved.
#30