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Aristodeimos
Junior Member
 
Join Date: May 2011
Location: Arlington, VA
Posts: 11

Old May 17th, 2020, 06:36 PM
1. Can someone explain to me why I have to click "ok" about 10-25 times every time I try to open Hero Lab for Mac on my 64 bit machine. It's not even consistent how many times I have to click it. The message window says "Hero Lab.app would like to access files in your Documents folder. Hero Lab needs to access data files in your Document folder. Don't Allow / Ok. As stated, I end up getting this message 6-25 times every time I try to open the program or a file.

2. Hero Lab is suffering serious lag. I click on buttons and have to wait about a 3-second count for it to react. I've been using Hero Lab for Mac since it was originally released. Never had any problems until about 1-2 months ago.
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Dami
Senior Member
 
Join Date: Mar 2013
Location: Melbourne, Australia
Posts: 706

Old May 17th, 2020, 11:03 PM
You may have too many applications open, and the Mac is low on memory? Send an email to support with what your Mac is and details of the problems you are having.

Current RPG's: Pathfinder (GM), Pathfinder (Player), Gamma World (GM, Pathfinder homebrew).
HeroLab: 3.5 & Pathfinder. HL User Files for PF: Greyhawk Setting, Gamma World (WIP).

DM and player of D&D since 1980.
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Tekwych
Senior Member
 
Join Date: Aug 2013
Location: New Mexico
Posts: 194

Old May 18th, 2020, 06:34 PM
Sounds like permissions issues in the user account. Create a test user on the computer and don't connect to any email, appleID, or other account. Then open the app and try it. Does the issue persist? Then it os a problem with the App or the System. Does the issue go away? Then the issue is with the user account settings.

For slowness on a Mac start with clearing the PRAM or SMC. If the issue persists look at Startup items and study what is happening in Activity Monitor.
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raim1312
Junior Member
 
Join Date: Aug 2014
Posts: 1

Old May 21st, 2020, 07:58 AM
I have the same issue. It started with the 64 bit upgrade and the Catalina macOS upgrade. I have a 2018 MacBook Pro.

The prompts for access to Documents I believe is part of the new Catalina security updates. Other applications also have the same prompt, but only the first time I use them. Hero Lab asks every time I open the application and it prompts many times.

The lag has been rather consistent since the 64 bit upgrade. Switching tabs (say In Play to Magic) takes 1-2 seconds. Right now I'm playing an Inquisitor in Pathfinder and scrolling through my abilities to select a Judgement takes ~6 seconds. The worst lag is when trying to add a piece of equipment to the character. Scrolling or searching through the list is something that takes so long I give up doing this while playing the game.

I use iStatMenu to monitor system resources. While using Hero Lab, my CPU and Memory do not break 50% of max. Watching Hero Lab in Activity Monitor, I do see CPU climb when performing these functions, but nothing concerning. It has more room, but doesn't use it.

I should really reach out to support....
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Aristodeimos
Junior Member
 
Join Date: May 2011
Location: Arlington, VA
Posts: 11

Old Yesterday, 02:18 PM
I figured it out. Mac users must go to Settings > Security & Privacy > Full Disc Access. Unlock Security. Push the "+" button. Go to "Applications" and click the box next to "Hero Lab". Relock Security. Should work fine from that point on. PM me if you have further questions.
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