Senior Member
Join Date: Jun 2014
Posts: 243
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I am getting periodic crashes.
I end up with a white bar across the top of window just below the menu bar. It covers all of the tabs within hero labs and doesn't go any further down. When this happens Hero Labs becomes unresponsive and I have to kill the process. I'm running windows 10 on a brand new laptop. I've been using HL on it for less than a month and this only just started to happen about a week or so ago, It happens in all games that I regularly use, Pathfinder and SR 5. |
#1 |
Senior Member
Join Date: Mar 2007
Location: Muskegon, MI
Posts: 2,975
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How much custom content is installed with Pathfinder? I've heard of people getting crashes because of a memory error.
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#2 |
Senior Member
Join Date: Jun 2014
Posts: 243
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very little and I don't have all the packages with pathfinder either.
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#3 |
Senior Member
Join Date: Sep 2012
Location: Ottawa, Canada
Posts: 781
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OK best way to track back.
What updated just before the issues arose? Check the event logs after such a crash, just may get lucky with an error entry. Exmortis aka "Scott" RW - Needs Rez spell HL - Game Master/Designer RPG Tools - Campaign Cartographer 3+, D20 Pro Ultimate Real Life - IT Security Hobby - Anything on water or ATV |
#4 |
Senior Member
Join Date: Jun 2014
Posts: 243
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This is what I found in the windows application log.
Does HL have it's own log some place? Log Name: Application Source: Application Hang Date: 2016-10-29 4:43:33 PM Event ID: 1002 Task Category: (101) Level: Error Keywords: Classic User: N/A Computer: Robert-LP-Asus Description: The program HeroLab.exe version 7.6.2.623 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel. Process ID: 2f64 Start Time: 01d2321044ce73f4 Termination Time: 4294967295 Application Path: C:\Program Files (x86)\Hero Lab\HeroLab.exe Report Id: 58b49fe9-9e18-11e6-9145-80a589c1f636 Faulting package full name: Faulting package-relative application ID: Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Hang" /> <EventID Qualifiers="0">1002</EventID> <Level>2</Level> <Task>101</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2016-10-29T20:43:33.005127300Z" /> <EventRecordID>12862</EventRecordID> <Channel>Application</Channel> <Computer>Robert-LP-Asus</Computer> <Security /> </System> <EventData> <Data>HeroLab.exe</Data> <Data>7.6.2.623</Data> <Data>2f64</Data> <Data>01d2321044ce73f4</Data> <Data>4294967295</Data> <Data>C:\Program Files (x86)\Hero Lab\HeroLab.exe</Data> <Data>58b49fe9-9e18-11e6-9145-80a589c1f636</Data> <Data> </Data> <Data> </Data> <Binary>54006F00700020006C006500760065006C00200077 0069006E0064006F0077002000690073002000690064006C00 650000000000</Binary> </EventData> </Event> |
#5 |
Senior Member
Join Date: Mar 2013
Location: Greater London, UK
Posts: 2,623
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This is in the realms of when you need to open a support ticket.
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#6 |
Senior Member
Join Date: Sep 2012
Location: Ottawa, Canada
Posts: 781
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Yeah and that's good information to give in the support ticket.
HL does not have its own log, you went the right place. also look in system log, see if any other warnings or errors are generated at the same time. In the ticket, give them as much info on your hardware, and software running at the time you get crashes. Exmortis aka "Scott" RW - Needs Rez spell HL - Game Master/Designer RPG Tools - Campaign Cartographer 3+, D20 Pro Ultimate Real Life - IT Security Hobby - Anything on water or ATV |
#7 |
Senior Member
Volunteer Data File Contributor
Join Date: Jan 2010
Location: Chicago, IL (USA)
Posts: 10,729
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Actually not true. HL does create its own binary .dmp files when it crashes. By default its in the My Documents folder where HL stores .por files. It should have a folder called crashreports.
I just sent support emails over the weekend with my .dmp files when HL crashed. This is a reason why its best to open a ticket with Support as they can direct you to any additional logs like this.... Hero Lab Resources: Pathfinder - d20pfsrd and Pathfinder Pack Setup 3.5 D&D (d20) - Community Server Setup 5E D&D - Community Server Setup Hero Lab Help - Hero Lab FAQ, Editor Tutorials and Videos, Editor & Scripting Resources. Created by the community for the community - Realm Works kickstarter backer (Alpha Wolf) and Beta tester.- d20 HL package volunteer editor. |
#8 |
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