Junior Member
Join Date: Aug 2014
Posts: 9
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I'm trying to buy Hero Lab and when I click "Click here to buy Hero Lab now!", Firefox gives me the message that the connection is untrusted. The message also indicates that the site's identity can't be verified.
Any help would be appreciated. Your product seems very appealing to me and I would like to purchase it. |
#1 |
Senior Member
Lone Wolf Staff
Join Date: Dec 2008
Posts: 4,690
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Hi there,
Thanks for your post! For some reason, certain people are getting these errors, typically in conjunction with older versions of windows / linux / firefox. We're looking into the problems and hope to have them resolved soon. |
#2 |
Junior Member
Join Date: Aug 2014
Posts: 9
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In case it is any help, I'm running windows 7 (64), and using Firefox 31.0. The technical details Firefox tells me is:
"www.lonewolfdevel.com uses an invalid security certificate." and "The certificate is not trusted because the issuer certificate is unknown." |
#3 |
Senior Member
Lone Wolf Staff
Join Date: Dec 2008
Posts: 4,690
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Hmm, that's interesting because I'm also running Windows 7 64-bit, and Firefox 31.0, and I don't see that error. Is there any way you can find out specifically *which* issuer certificate it's having a problem with?
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#4 |
Junior Member
Join Date: Aug 2014
Posts: 9
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I ran DigiCert's certificate tester application on the address I'm directed to when I click "Click her to buy Hero Lab now!" Here is what I get:
DNS resolves 'www.lonewolfdevel.com' to 69.3.150.50 HTTP Server Header: Microsoft-IIS/6.0 SSL certificate Common Name = *.lonewolfdevel.com Subject Alternative Names = *.lonewolfdevel.com, lonewolfdevel.com Issuer = COMODO RSA Domain Validation Secure Server CA Serial Number = CDC7F2E21CCA5EB728F65DBA78AC6FEE SHA1 Thumbprint = E719F6DC9DD28D40E0D3181CE1F12969E2701EAE Key Length = 2048 bit Signature algorithm = SHA256 + RSA (excellent) Secure Renegotiation: Supported This certificate does not use a vulnerable Debian key (this is good) SSL Certificate has not been revoked OCSP Staple: Not Enabled OCSP Origin: Good CRL Status: Good SSL Certificate expiration The certificate expires June 6, 2017 (1033 days from today) Certificate Name matches www.lonewolfdevel.com Subject *.lonewolfdevel.com Valid from 07/Jun/2014 to 06/Jun/2017 Issuer COMODO RSA Domain Validation Secure Server CA Subject COMODO RSA Domain Validation Secure Server CA Valid from 12/Feb/2014 to 11/Feb/2029 Issuer COMODO RSA Certification Authority SSL Certificate is not trusted The certificate is not signed by a trusted authority (checking against Mozilla's root store). If you bought the certificate from a trusted authority, you probably just need to install one or more Intermediate certificates. Contact your certificate provider for assistance doing this for your server platform. |
#5 |
Senior Member
Lone Wolf Staff
Join Date: Dec 2008
Posts: 4,690
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This should now be fixed - please give it another try and let me know if you run into the problem this time?
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#6 |
Junior Member
Join Date: Aug 2014
Posts: 9
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Problem solved! Many thanks for your prompt response Colen
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#7 |
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