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Horcoel
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Join Date: Dec 2016
Posts: 23

Old March 16th, 2019, 03:41 AM
Hello! I've just recently bought a new laptop.I am using my main license on my desktop,i was using my secondery license on my old laptop so...I need to move my secondery license to my new laptop.Can i get any help please?

Edited: I send an E-mail to support@wolflair.com too

Last edited by Horcoel; March 16th, 2019 at 04:01 AM.
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Mathias
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Old March 16th, 2019, 07:38 AM
If it's been more than 120 days since you originally installed it on your old laptop, just use the secondary license number on the new laptop, and stop using HL on the old laptop, and there's no other special handling required. If it's been less than 120 days, support (you've emailed the correct place) will be able to reset the transfer period, and once they tell you they've done so, then use the license number on the new computer and stop using it on the old one.

Last edited by Mathias; March 18th, 2019 at 07:14 AM. Reason: Fixed the timespan - 120 days is correct
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Horcoel
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Join Date: Dec 2016
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Old March 17th, 2019, 12:35 AM
Thank you,problem solved.

Now my primary license on my desktop had stopped working...I sent another ticket : (

Last edited by Horcoel; March 18th, 2019 at 01:38 PM.
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Horcoel
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Old March 18th, 2019, 01:41 PM
It says Access Expired.Says its like hack protection or sth...I dont get it...

Aaaaaaaaand it did happen in the middle of a session...Now i have to dm from my new laptop until this solved

It did solve.Thanks for quick support!

Sorry but nope,it still gives same error...

Last edited by Horcoel; March 18th, 2019 at 02:04 PM.
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Rone
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Old March 18th, 2019, 01:57 PM
Hey there Horcoel,
I found the case you submitted today to support@wolflair.com and responded.
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Horcoel
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Join Date: Dec 2016
Posts: 23

Old March 18th, 2019, 02:41 PM
I've send you a private message,problem is still active.Waiting for any help,thank you...

I guess your shift is over,still got no answer.There is too much time diffrence between here and there : (

Last edited by Horcoel; March 18th, 2019 at 03:33 PM.
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Rone
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Old March 19th, 2019, 05:23 AM
My shift did indeed end, but a new day dawns and I responded to your letter.
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Horcoel
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Join Date: Dec 2016
Posts: 23

Old March 19th, 2019, 05:50 AM
Thank you i am waiting for new license number
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