Player Edition and Realm Works 1.0.23 Now Available! - Page 2

DWeiers · November 19th, 2014, 12:52 AM

Thank you Rob.
It's great to see that there is such quick response when something is going amiss for some users. In my Bug-Report, i only entered my email-adress, which is the same as in the account settings (at least i think so, can't check it without logging in).
s this enough, or have i to provide the username as well? If i have to, can i edit the Ticket i opened? Or should i just start a new one?

rob · November 19th, 2014, 02:14 AM

Quote:

Originally Posted by DWeiers

Thank you Rob.
It's great to see that there is such quick response when something is going amiss for some users. In my Bug-Report, i only entered my email-adress, which is the same as in the account settings (at least i think so, can't check it without logging in).
s this enough, or have i to provide the username as well? If i have to, can i edit the Ticket i opened? Or should i just start a new one?

You should have received a response email when you submitted the support ticket. Just reply to that email and add you actual account name. That will keep everything together for us and get us the additional info we need.

Thanks!

DMG · 02:40 AM

I forgot to add my username as well, so I've responded to the support ticket email.

Exmortis · November 19th, 2014, 03:53 AM

Congradulations and great work!!

Now like one other creator, you may have one days of rest.

Zaphod Beebledoc · November 19th, 2014, 06:05 AM

wOOt!

Quote:

Originally Posted by DWeiers

Great News!! The Update-Process is working like expected, but i can't log in. Whenever i try to log in, it says that there is a previous session and asks, whether i want to terminate that session or not. I select Yes, and after a while am brought back to the login-screen with the message "Unable to Connect" in red below the field for the login credentials.
Bug Report is sent.

Same issue...

Sending a bug report now.

Seregil · November 19th, 2014, 06:13 AM

Same issue for me as well. It might be worht noting that my realm was not synced with the cloud. So it might be the upgrade is trying to sync and upgrade at the same time.

pyremius · November 19th, 2014, 06:21 AM

Same for mine, but with the added complication of still being logged in during their upgrade.

Indus101 · November 19th, 2014, 06:39 AM

Quote:

Originally Posted by liz

Realm Works Player Edition

Please Note:

This version requires a login to proceed after installation! This is necessary as some major changes have taken place in conjunction with the release of Player Edition, and they require new data to be synced down from the server before the product can be used.

Whereas before I couldn't sync, post update I can't even log in.

Since this new version requires syncing, and I'm still having that -500 syncing error, does this mean my software is now useless until it gets fixed?

davidp · November 19th, 2014, 07:46 AM

If you were having problems logging in, please try again. If it is still a problem, send in a support ticket (or reply to the support ticket if you already created one).

Parody · November 19th, 2014, 08:27 AM

Quote:

Originally Posted by Indus101

Whereas before I couldn't sync, post update I can't even log in.

Since this new version requires syncing, and I'm still having that -500 syncing error, does this mean my software is now useless until it gets fixed?

Do you still have the other installers? If so, just go back to the version you were using until they fix your sync error.

DMG Senior Member Join Date: Jun 2007 Location: Queensland, Australia Posts: 195 November 19th, 2014, 02:39 AM	I forgot to add my username as well, so I've responded to the support ticket email. Last edited by DMG; November 19th, 2014 at 02:40 AM. Reason: Poor grammar. :)
#13

Exmortis Senior Member Join Date: Sep 2012 Location: Ottawa, Canada Posts: 781 November 19th, 2014, 03:53 AM	Congradulations and great work!! Now like one other creator, you may have one days of rest.
#14

Seregil Member Join Date: Nov 2014 Posts: 66 November 19th, 2014, 06:13 AM	Same issue for me as well. It might be worht noting that my realm was not synced with the cloud. So it might be the upgrade is trying to sync and upgrade at the same time.
#16

pyremius Senior Member Join Date: Oct 2005 Posts: 222 November 19th, 2014, 06:21 AM	Same for mine, but with the added complication of still being logged in during their upgrade.
#17

davidp Senior Member Lone Wolf Staff Join Date: Jun 2011 Posts: 1,090 November 19th, 2014, 07:46 AM	If you were having problems logging in, please try again. If it is still a problem, send in a support ticket (or reply to the support ticket if you already created one).
#19