Senior Member
Join Date: Dec 2014
Location: Twin Cities Area, MN, USA
Posts: 1,325
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What does the service-level agreement state?
RW Project: Dungeons & Dragons 5th edition homebrew world Other Tools: CampaignCartographer, Cityographer, Dungeonographer, Evernote |
#11 |
Senior Member
Join Date: Sep 2018
Posts: 305
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Quote:
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#12 |
Senior Member
Volunteer Data File Contributor
Join Date: Nov 2009
Posts: 1,502
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What may be confusing things is that RealmWorks, also on their cloud model, did start enforcing deadlines (due to release of the Content Workshop), not really recently, but with some early backers just now losing access unless they re-upped.
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#13 |
Senior Member
Join Date: Nov 2011
Location: Oak Harbor, WA, USA
Posts: 616
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#14 |
Junior Member
Join Date: Apr 2016
Location: Missouri, USA
Posts: 13
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It was down for what...1 hour on a Sunday morning at 8AM? And you're already trying to get the pitchforks? You guys must be incredibly old to be so scared of change.
Just relax |
#15 |
Senior Member
Join Date: Jul 2015
Posts: 216
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2 hrs on a Sunday morning when I wanted (I won't say needed) to access my characters. This would also be prime time weekend for Europe. If I wake up at 2AM and can't sleep and decide to work on HLO, then it should be available since that's what I paid for and that's what is promised. No way am I scared of change and I've got the bloody fingers to prove it. But users should be concerned of a lengthy outage that impacted customers. And, it seems, LWD doesn't want to even post here to explain or defend. I want this to work, but it HAS TO WORK. Playing in the big leagues with 24/7 availability means 24/7 support and uptime.
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#16 |
Senior Member
Lone Wolf Staff
Join Date: Jun 2019
Posts: 166
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Thanks for your continuing patience folks, we're on it and working as fast as we can.
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#17 |
Senior Member
Volunteer Data File Contributor
Join Date: Nov 2009
Posts: 1,502
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And, as someone who works in the Cloud professionally, even the big services go down sometimes, and unfortunately, the visibility to users is "Lone Wolf HLO is down!" instead of "AWS is inaccessible to North America", so if that's the case, I sympathize with them.
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#18 |
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