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Meatpuppet
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Posts: 73

Old November 7th, 2019, 06:15 PM
I used Herolab tonight for our big new PF campaign.

And it was a total fiasco it crashed all the f*ck*ng time.

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charlieluce
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Old November 7th, 2019, 07:42 PM
Are you using Mac version 8.9c?

Currently Running: Pathfinder Second Edition
Currently Playing: D&D 4e
Former Games:
Pathfinder (First Edition), D&D 5e, Mutants & Masterminds (2E & 3E), Savage Worlds






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Meatpuppet
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Old November 8th, 2019, 03:21 AM
Yes I am
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Azhrei
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Old November 8th, 2019, 12:47 PM
I'm sorry to hear that. I've stuck with the 32-bit version and Mojave just for this app; everything else I have is ready to go "64-bit only".

You probably couldn't take the time to file bug reports while the game was ongoing, but I hope you did file them afterwards (or before the game while prepping). Particularly if the problems are repeatable, it can be very helpful for the programmers to know the detailed process to recreate the problem (along with a copy of the portfolio, of course).
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Meatpuppet
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Old November 8th, 2019, 02:05 PM
Yes I have filed a report and no the problems doesn't seem repeatable (though the Unchained Summoner did give me a very hard time)

Is there a way I can roll back to the 32-bit version?
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Azhrei
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Old November 9th, 2019, 04:33 PM
Well, I think the 32-bit version is still the "official" release, so grabbing it from the official location, perhaps? But it won't work on Catalina, so if you've upgraded your Mac, you're stuck.

I have plans to put HL inside a virtual machine running Mojave so it'll be useful into the future. (You can call me paranoid, but if the LW servers stop validating licenses, I want to continue to have a working application.)

Last edited by Azhrei; November 9th, 2019 at 04:36 PM.
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Meatpuppet
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Old November 9th, 2019, 05:45 PM
No I just checked and my version of herolab is 64-bit ):
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Meatpuppet
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Old November 13th, 2019, 02:34 PM
Still no news from LW tech support

This augurs well /:
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Azhrei
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Old November 19th, 2019, 05:24 AM
I don't check other forums here; is there any word from LW on this issue?

I understand that the iPad app is tied up with Apple and they're waiting to release them simultaneously — is there somewhere that I can post a message to give Apple a swift kick in the keister?
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DaveM
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Old November 19th, 2019, 08:48 AM
If you are using Hero Lab 8.9c for Mac and experiencing crashes, we are very interested in understanding what is going on. Unfortunately the crash reports we have seen so far have lacked enough details and we haven't been able to replicate the issues. If you could email our support with details on what you were doing when a crash occurred, especially if it is reproducible, that would be very helpful.
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