Strange error messaage

AlexLeon · November 30th, 2014, 06:45 PM

Hi folks, hopefully this is the right place for this.

Trying to start hero lab gave me the error:
"Error loading preferences file: 'C:\programdata\hero lab\herolab.prefs'
Reason: Preferences file uses unrecognized character encoding"

After that it loads hero lab in demo mode. Any ideas?

Cheers

Mathias · December 1st, 2014, 08:15 AM

Make sure there aren't any HL updates to download. I know I remember a warning that characters created or saved using a recent update couldn't be opened by those without the update, although I'm not sure if this is the error message you would see for that problem. If not, please contact support@wolflair.com

AlexLeon Junior Member Join Date: Feb 2013 Posts: 3 November 30th, 2014, 06:45 PM	Hi folks, hopefully this is the right place for this. Trying to start hero lab gave me the error: "Error loading preferences file: 'C:\programdata\hero lab\herolab.prefs' Reason: Preferences file uses unrecognized character encoding" After that it loads hero lab in demo mode. Any ideas? Cheers
#1

Mathias Senior Member Lone Wolf Staff Join Date: May 2005 Posts: 13,215 December 1st, 2014, 08:15 AM	Make sure there aren't any HL updates to download. I know I remember a warning that characters created or saved using a recent update couldn't be opened by those without the update, although I'm not sure if this is the error message you would see for that problem. If not, please contact support@wolflair.com
#2