Senior Member
Lone Wolf Staff
Join Date: Dec 2008
Posts: 4,690
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It's *very* unlikely that something to do with your copy of Hero Lab is somehow causing this - please try the manual license activation and see if it works? Based on the number of people posting in this thread, there will be plenty of test subjects left if it turns out to work for you.
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#21 |
Junior Member
Join Date: Nov 2012
Posts: 11
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I was able to access all 4 of those websites, but was still having activation issues. But, the manual activation worked just fine.
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#22 |
Senior Member
Join Date: Jul 2008
Posts: 1,321
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Quote:
Currently Running: Pathfinder Second Edition Currently Playing: Pathfinder First Edition, Star Trek Adventures Former HL Games: D&D 4e & 5e, Mutants & Masterminds 2E & 3E, Savage Worlds |
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#23 |
Senior Member
Join Date: Jan 2015
Posts: 463
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Quote:
On a related note, the instructions indicate to place the hpkey.lic file in the folder where I installed HL, which is where I should have obtained the hpinfo.lic file. The hpinfo.lic file was found in C:\Users\Craig\Documents\Hero Lab, where the software is installed C:\Program Files (x86)\Hero Lab. Copying the hpkey.lic file to either location does not active HL when it's started. <Update> I was able to successfully active HL by treating it as a "1st time" activation. Not sure if I missed that in the manual licensing instructions, just don't remember reading that step in the instructions I read. Last edited by Krothos; February 12th, 2015 at 09:03 PM. |
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#24 |
Senior Member
Lone Wolf Staff
Join Date: Dec 2008
Posts: 4,690
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Thanks for your help, everyone - glad that manual license activation worked for you. We're restarting some servers now in case that fixes things, so they'll be unavailable for a few minutes.
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#25 |
Senior Member
Join Date: Jul 2010
Posts: 157
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Well, I gave auto update a chance again before manual activation, and it worked this time. I guess the servers had a hick-up? All good now!
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#26 |
Senior Member
Join Date: Jul 2010
Posts: 157
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Not so fast.....It re-activated my license, but no it times out trying to find updates?
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#27 |
Senior Member
Lone Wolf Staff
Join Date: Dec 2008
Posts: 4,690
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Give it another try? We rebooted our servers, in case there was some wackiness going on that rebooting would fix, and they just came back up.
For anyone that was experiencing this problem earlier, please try activating your license again (the normal way, not via manual license activation) - do you still run into this problem? Again, thanks for your patience, everyone. |
#28 |
Junior Member
Join Date: Nov 2012
Posts: 11
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@Manalishi66: You probably caught it right when the servers were restarting.
@Colen: I just tried again, and was able to reactivate the normal way on my laptop, where I could not before the server restart (I only did the manual activation on my main PC). Last edited by noobzor; February 12th, 2015 at 09:25 PM. |
#29 |
Senior Member
Join Date: Jul 2010
Posts: 157
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Updates now working...all good!
Thanks all! |
#30 |
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