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SteveT
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Old November 3rd, 2020, 12:04 PM
On Thursday morning (Nov. 5th) at 10 AM Pacific time (6 PM UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 20 minutes of downtime, though it may be less.

NOTE: This maintenance was originally scheduled for Wednesday morning (Nov. 4th) but has been changed to Thursday (Nov. 5th).

UPDATE: This maintenance has been cancelled and will be performed at a later date TBD.

Last edited by SteveT; November 5th, 2020 at 09:50 AM.
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SteveT
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Join Date: Dec 2016
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Old November 10th, 2020, 12:17 PM
On Thursday morning (Nov. 12th) at 10 AM Pacific time (6 PM UTC), we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 20 minutes of downtime, though it may be less.

UPDATE: This maintenance has been cancelled. However, we may still schedule some downtime for Hero Lab Online later in the day, but this is still TBD.

UPDATE: Tentative downtime for HLO mentioned in the previous update has been cancelled.

Last edited by SteveT; November 12th, 2020 at 03:27 PM.
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SteveT
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Old November 17th, 2020, 07:16 PM
On Thursday morning (Nov. 19th) at 10 AM Pacific time (6 PM UTC), we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 20 minutes of downtime, though it may be less.

UPDATE: We are investigating a problem and HLO will be down a bit longer than expected, sorry for the delay.

UPDATE: HLO is back up again. Again, sorry for the delay.

Last edited by SteveT; November 19th, 2020 at 10:59 AM.
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SteveT
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Old November 22nd, 2020, 01:25 PM
On Monday morning (Nov. 23rd) at 10 AM Pacific time (6 PM UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 15 minutes of downtime.

UPDATE: We are investigating a problem and HLO will be down a bit longer than expected, sorry for the delay.

UPDATE: HLO is live again.

Last edited by SteveT; November 23rd, 2020 at 11:06 AM.
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SteveT
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Join Date: Dec 2016
Posts: 369

Old November 23rd, 2020, 03:50 PM
We plan to briefly take down Hero Lab Online to deploy bug fixes at 4pm pacific today Nov. 23 (12am 11/24 UTC). We expect downtime to be 5 minutes or less.

UPDATE: This has been completed.

Last edited by SteveT; November 23rd, 2020 at 04:04 PM.
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SteveT
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Old Yesterday, 03:21 PM
We plan to briefly take down Hero Lab Online for 3-5 minutes for some critical maintenance at 3:30 pm pacific today Nov. 25th (11:30 pm UTC).

UPDATE: This has been completed.

Last edited by SteveT; Yesterday at 03:34 PM.
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