Cannot use secondary license after HeroLab update

[rudyhenkel]

Hello,

A week ago I updated the herolab software (not a package, but the software itself) on both my primary and secondary devices. On the primary device everything worked fine, but on the secondary device it asked me to active/reactive my license. Upon attempting either, I get a message that the license cannot be reassigned for 120 days (which makes no sense because it's the same device it was on before). I clicked and requested early license reassignment, but have not heard back in the 8 days since.

Any advice on fixing this problem so that I can actually use my secondary license would be appreciated.

Thanks,