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deathlynx
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Old January 21st, 2006, 06:51 AM
Quote:
Originally Posted by harkan
hang on, you are complaining about paying for the upgrade and yet you are saying that you have been ripping off the company using a pirate version! Quit whinging!
Yeah, I noticed that myself...Not the brightest thing to say on a company sponsored website... :roll:
deathlynx is offline   #21 Reply With Quote
harkan
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Old January 21st, 2006, 07:26 AM
I'm sure if he is asked nicely he will pass on his name and address so that the mordheim files can be sent to him ..... *cough*
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quin242
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Old January 22nd, 2006, 07:56 AM
Quote:
Originally Posted by harkan
hang on, you are complaining about paying for the upgrade and yet you are saying that you have been ripping off the company using a pirate version! Quit whinging!
read my posts again... I bought the full version because I don't like pirate copies. Someone else's pirate copy brought the product to my attention. So Pirate copies are sometimes useful advertisements to those who don't much like the whole burned/copied software. I don't condone it.. I just live in the world as it is.

Quote:
I had an unregistered version of V2.x and it was complete and functional for Mordheim but I wanted to support this company with my purchase so went with the upgrade and now I find that Mordheim files are MIA???


And WTF is Whinging? spelling is your friend...
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rob
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Old January 22nd, 2006, 09:01 PM
You might want to redirect your disappointment at GW. The reason that there are no data files for Mordheim is that GW has expressly forbidden us from directly involving ourselves in the writing of data files for their games. This forces us to rely on users for data files for GW games, regardless of whether we like that arrangement.

We make a demo version of AB readily available on our website so that users can take it for a test drive and verify that it meets their needs. This includes full access to all the available data files, since the criteria for many users centers on whether data files are available for game X.

The online ordering process includes a prominent reminder to users to verify the product and data file availability before purchase. Unfortunately, some users blaze right through the online ordering process without reading the material presented, even if it has the word "IMPORTANT!" in all caps and bright yellow text preceeding it. :-( If you have suggestions on how we can make this clearer, I'd love to hear them.

If you only play Mordheim, then AB3 won't be of any use for you right now. That's regrettable, but it's not something we have any control over due to GW's current stance on the issue. If you don't play other games, the only option available is for us to refund your purchase and disable your license. To have us do that, please send an email to support@wolflair.com requesting this. Be sure to include a brief explanation, the name used in the purchase, and the original order number (from the receipt email you received). We can then take of things from this end.

-Rob

At 09:37 AM 1/18/2006, you wrote:

Quote:
Sadly disappointed in V3.

I had an unregistered version of V2.x and it was complete and functional for Mordheim but I wanted to support this company with my purchase so went with the upgrade and now I find that Mordheim files are MIA???

Why is this company relying on the users to write code for them?
What did i just pay $40 for?
rob is offline   #24 Reply With Quote
rob
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Old January 22nd, 2006, 09:24 PM
OK, folks, simmer down. While I greatly appreciate the zeal with which many of you regularly leap to AB's defense, that's still not justification for leaping to conclusions and coming down hard on someone. :-)

The fact is that the security mechanism of V2 was cracked and there are countless people out there using pirated copies. There's nothing that can be done about that at this point in time. The good news is that V3 has not been cracked (yet, at least). From my perspective, if someone has paid for V3 then they are a legitimate customer and must be treated with the same courtesy and respect that loyal users from back in the V1 days receive. The past use of a pirated copy of V1 or V2 is irrelevant once they buy the product.

If someone purchases V3 for a game system that doesn't have data files yet, then they absolutely missed multiple reminders from us that would have avoided the problem. But the reality is that, in business, good customer service means making sure the customer is taken care of, even if they are at least partially culpable in the problem. Since we pride ourselves on good customer service - I'm guessing that's why many of our loyal users ARE so loyal - it's not about pointing the finger and fixing the blame. It's about fixing the problem.

In this case, fixing the problem may mean refunding a purchase. That's OK. I would much rather have a customer grouse about having gotten a refund because we don't support what he wants than grouse about having paid for a product he can't use. The latter is simply bad press, while the former re-affirms that we stand by our products and will do what we can to make sure customers are not disappointed in their purchase. That fosters trust, which is something sorely lacking is most of the business world these days.

OK, it's time for me to step down off the soapbox. Again, I greatly appreciate the support voiced by everyone. All I'm asking for is that the accusations and blame assignment be reserved for the idiots that show up asking for a cracked copy of the product. :-)

Thanks, Rob

At 06:51 AM 1/21/2006, you wrote:

Quote:
harkan wrote:
hang on, you are complaining about paying for the upgrade and yet you are saying that you have been ripping off the company using a pirate version! Quit whinging!

Yeah, I noticed that myself...Not the brightest thing to say on a company sponsored website... [img]./modules/mdforum/images/smiles/icon_rolleyes.gif[/img]
rob is offline   #25 Reply With Quote
rob
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Old January 22nd, 2006, 09:40 PM
Actually, the spelling "whinging" is considered the "proper" spelling in various areas around the globe. In the States, the 'g' is omitted, but in other regions it's correct. Since this is a global community, different spellings will be encountered, and we all need to recognize and accept those differences.

I realize that you were attacked on this forum, so I'm going to cut you some slack. However, responding in kind on silly things like spelling and the use of foul acronyms is normally sufficient grounds to get at least temporarily banned from the forums. Please take a few minutes to cool down and wait before hitting the Send button on your posts.

Please also note that your original post about the data files was very accusatory, and that will often elicit an attack in response. That was yet another situation where pausing a few minutes before hitting Send would have greatly benefitted everyone on this forum. Your concerns could have been voiced equally well with less accusatory language.

Here's hoping that the tone of posts returns to their usual congenial nature.....

-Rob

At 07:56 AM 1/22/2006, you wrote:
Quote:
And WTF is Whinging? spelling is your friend...
rob is offline   #26 Reply With Quote
JoeCamerieri
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Old March 7th, 2006, 10:31 AM
So how is the progress on the morheim files coming along? It's been a few months since the last post...
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rob
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Old March 7th, 2006, 09:28 PM
My understanding at this point is that Mordheim data files that cover the core warbands in the book will be completed around the end of the month or in early April. That's all I've heard at this point, and it's not an absolute guarantee, since the files are being developed by a volunteer that has taken on the task. This estimate is based on comments from the author in response to various support questions he's sent in about writing the files. I recommend checking in again for an update around the end of the month.

-Rob

At 10:31 AM 3/7/2006, you wrote:

Quote:
So how is the progress on the morheim files coming along? It's been a few months since the last post...
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JoeCamerieri
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Old March 7th, 2006, 10:26 PM
That is fantastic news! Please tell him thank you from me for all his hard work!
JoeCamerieri is offline   #29 Reply With Quote
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