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SteveT
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Old April 6th, 2018, 12:00 PM
The account/sales server maintenance I mentioned yesterday will begin at 2:00 PM Pacific time today. The maintenance is expected to be completed within half an hour.
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Rone
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Old April 17th, 2018, 01:15 PM
Hey folks,

We are aware Hero Lab Online is experiencing unscheduled downtime and apologize for any inconvenience this might be causing. Our devs are working on it.

I'll make an announcement here the very moment we're back online.

Last edited by Rone; April 17th, 2018 at 01:20 PM.
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Rone
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Old April 18th, 2018, 05:04 AM
We are back online.
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Joe
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Old April 24th, 2018, 10:21 AM
We're planning a Hero Lab Online update Thursday morning (04/26/2018) at around 10am Pacific time. This update will remove the "Early Access" status from NPC functionality. There will be a small amount of downtime for database maintenance as part of this release, but we're hoping it will be around 15 minutes.

As usual, after the update is live, you will need to refresh your browser to get the latest update.

Sales and Realm Works should be unaffected.
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SteveT
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Old April 30th, 2018, 01:16 PM
We are planning to take the account/sales server down briefly for maintenance later today (the exact time is TBD - this will be posted here later today). The maintenance is expected to be completed within 15 minutes. During a portion of this time, logging in to Realm Works and Hero Lab Online will be unavailable, but your service will not be affected if you are already logged in.
SteveT is offline   #25
SteveT
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Old April 30th, 2018, 04:42 PM
The maintenance I mentioned in my previous post will begin in a few minutes, at 5:50 pm Pacific Time. We expect to have everything back up by 6 or 6:05 pm.
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SteveT
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Old April 30th, 2018, 05:40 PM
The previously mentioned maintenance went as expected, however we may need to restart the account/sales server at some point TBD this evening in order to finish up the last bit of this maintenance. New logins to Realm Works and Hero Lab Online may be unavailable for a minute or two when this happens. We'll keep you posted.
SteveT is offline   #27
SteveT
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Old April 30th, 2018, 06:06 PM
We will be restarting the account/sales server at 7:20pm Pacific to complete our maintenance. It should only be down for a minute or two.
SteveT is offline   #28
Joe
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Old May 2nd, 2018, 04:05 PM
We're planning a combined release of Hero Lab Online and our account/sales server tomorrow morning at around 11am Pacific time. This update will add support for the new Pact Worlds package in Starfinder. Unlike some past releases, we're expecting a fair amount of downtime, but we expect it to last no more than 1 hour.

Because the account server is involved, new logins to Realm Works will also be unavailable during this time, as well as sales for both Realm Works and Hero Lab Online. Once things are back up, the Pact Worlds package itself will appear in the store for purchase shortly thereafter.

As usual, after the update is live, you will need to refresh your browser to get the latest update. Please note, if you choose to purchase the Pact Worlds, you may need to refresh your browser once afterward to access the newly purchased content (this is a limitation we hope to remove in the future).
Joe is offline   #29
Joe
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Old May 14th, 2018, 08:57 AM
We're planning a combined release of Hero Lab Online and our account/sales server tomorrow morning at around 10am Pacific time. This update will add support for the new Dead Suns package in Starfinder. We're hoping the downtime will not be longer than ~30 minutes.

Because the account server is involved, new logins to Realm Works will also be unavailable during this time, as well as sales for both Realm Works and Hero Lab Online. Once things are back up, the Dead Suns package itself will appear in the store for purchase shortly thereafter.

As usual, after the update is live, you will need to refresh your browser to get the latest update. Please note, if you choose to purchase Dead Suns, you may need to refresh your browser once afterward to access the newly purchased content (this is a limitation we hope to remove in the future).
Joe is offline   #30
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