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Junior Member
Join Date: Jan 2021
Posts: 1

Old January 3rd, 2021, 07:04 AM
I got the following message when I went to retrieve my new package. Also noticed it won't update.
Any idea what is going wrong? Never had this problem before?

"Hero Lab was unable to contact the licensing server. Please verify that your internet connection is active and try again. If the problem persists, click here to visit our web site and check for a solution:

Click to visit our Tech Support Site "
SpacemonkleyDM is offline   #1 Reply With Quote
Senior Member
Join Date: Mar 2013
Location: Melbourne, Australia
Posts: 899

Old January 3rd, 2021, 10:13 PM
Have you tried getting onto LW's site and downloading the files directly, rather than through HL?
Also, do you have anti-virus? Turn it off and try again.

If neither of those works, send an email to support.

Current RPG's: Pathfinder (GM), Pathfinder (Player), Gamma World (GM, Pathfinder homebrew).
HeroLab: 3.5 & Pathfinder. HL User Files for PF: Greyhawk Setting, Gamma World (WIP).

DM and player of D&D since 1980.
Dami is offline   #2 Reply With Quote

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