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Medriev
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Join Date: Aug 2013
Posts: 31

Old May 11th, 2015, 09:49 AM
I have just bought the Rise of the Runelords encounters and the Encounter Library repeatedly fails to load. I am getting the following error message and wondered if others were encountering something similar:

C:\Program Files (x86)\Hero Lab\HeroLab.exe 7.0b 539

major: 6, minor: 2, build: 9200, platform: 2, version: , spmaj: 0, spmin: 0, suitemask: 00000100, type: 1
ACCESS VIOLATION
Address: 0x00655e66
Type: bad read

Have not e-mailed support yet as if there is a quick fix it would be good to know that sooner rather than later as I bought the pack to use tonight.
Medriev is offline   #1 Reply With Quote
liz
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Join Date: Jul 2013
Posts: 968

Old May 11th, 2015, 02:38 PM
Hmmmm... I haven't seen other reports of this. Can you please email support@wolflair.com?
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ShadowChemosh
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Join Date: Jan 2010
Location: Chicago, IL (USA)
Posts: 10,727

Old May 11th, 2015, 03:22 PM
Quote:
Originally Posted by Medriev View Post
C:\Program Files (x86)\Hero Lab\HeroLab.exe 7.0b 539

major: 6, minor: 2, build: 9200, platform: 2, version: , spmaj: 0, spmin: 0, suitemask: 00000100, type: 1
ACCESS VIOLATION
Address: 0x00655e66
Type: bad read
So messages like this are talking about the Binary Executable part of Hero Lab. HL has two sides (Hero Lab) and then the Game systems that run inside of Hero Lab.

Often we can help with the "game" error messages. The Executable or Binary .exe is not something anyone on the forums can help with. As Liz says you have to email support for that area of the software.

Hero Lab Resources:
Pathfinder - d20pfsrd and Pathfinder Pack Setup
3.5 D&D (d20) - Community Server Setup
5E D&D - Community Server Setup
Hero Lab Help - Hero Lab FAQ, Editor Tutorials and Videos, Editor & Scripting Resources.
Created by the community for the community
- Realm Works kickstarter backer (Alpha Wolf) and Beta tester.
- d20 HL package volunteer editor.
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Medriev
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Join Date: Aug 2013
Posts: 31

Old May 12th, 2015, 11:22 AM
Thanks both. Appreciate the quick responses and suspected that might be the answer.

Have e-mailed support now but wanted to try here first as I hoped for a quick fix so I could play with my new shiny.

As it happens yesterday's Pathfinder RPG release has fixed the problem so all sorted.
Medriev is offline   #4 Reply With Quote
liz
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Posts: 968

Old May 12th, 2015, 10:12 PM
Quote:
Originally Posted by Medriev View Post
Thanks both. Appreciate the quick responses and suspected that might be the answer.

Have e-mailed support now but wanted to try here first as I hoped for a quick fix so I could play with my new shiny.

As it happens yesterday's Pathfinder RPG release has fixed the problem so all sorted.
It's times like this when I wish our forums had a "like" button.
liz is offline   #5 Reply With Quote
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