Senior Member
Join Date: Aug 2010
Location: Twin Cities, MN
Posts: 677
|
Have you checked your spam filter by chance at all? Sometimes Lone Wolfs emails gets caught up by some peoples spam filters and they find their confirmation emails there?
|
#31 |
Senior Member
Lone Wolf Staff
Join Date: May 2005
Posts: 8,232
|
Quote:
For most users, this hasn't been a big deal, since we provide the activation code on the order completion page. But customers who didn't copy it down could be in for some delays. I recommend you submit a bug report about this, including the order number if you have it and definitely the last name and email address you used. Ideally, include an alternate email address that's NOT with the same provider. Support can trigger your receipt to be sent to the new email address (or the same one again). The new email is simply going to be safer if you're being blocked by AT&T or Earthlink. Sorry for the inconvenience. |
|
#32 |
Member
Join Date: Aug 2012
Posts: 57
|
I have had the same problem but bizarrely never had it with Hero Lab. Any updates on this problem ? I'd taken an afternoon off work to play with the software and not been able to :-(
|
#33 |
Senior Member
Join Date: Aug 2010
Location: Twin Cities, MN
Posts: 677
|
You might want to contact customer support. In that they may get to you faster that way. Otherwise you might spend time waiting for them to respond here.. either way I wish you luck as it is fun
|
#34 |
Member
Join Date: Aug 2012
Posts: 57
|
I've emailed support. I'm in UK so not sure what time zone they're in. Just waiting for the response now.
|
#35 |
Senior Member
Join Date: Aug 2010
Location: Twin Cities, MN
Posts: 677
|
|
#36 |
Member
Join Date: Aug 2012
Posts: 57
|
|
#37 |
Senior Member
Join Date: Aug 2012
Posts: 432
|
Definitely not that far back. Worst-case they're about 8 hours behind the UK. Generally speaking (as a fellow UK user) you can expect a response any time from about 5pm or later (if I have a service issue with LWD, I tend to get responses somewhere around 10pm).
|
#38 |
Member
Join Date: Aug 2012
Posts: 57
|
Thanks for the heads up.
|
#39 |
Senior Member
Lone Wolf Staff
Join Date: May 2005
Posts: 8,232
|
We're in California, which is Pacific time, so we're roughly 8 hours behind the UK (plus/minus due to timing differences in Daylight Savings Time at various points in the year).
|
#40 |
|
|