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Junior Member
Join Date: Jun 2017
Posts: 1
June 6th, 2017, 05:47 PM
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I went to add some licenses to my Hero Lab so I can fine tune a character as Wild Card Creator was failing me.
The store charged my credit card, locked up for a bit, then charged my credit card a second time. Followed by returning an error that my card could not be processed. The duplicate charges are showing on my card, but the license was never sent/updated with the additional packages. Is this a common occurrence or have you guys seen this before? I submitted to tech support but they are saying up to three days for a response, all the while I am out $65 and without even a character maker to show for it. 
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#1
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Senior Member
Lone Wolf Staff
Join Date: Jun 2016
Posts: 608
June 7th, 2017, 01:28 PM
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Hey there! So very sorry you're having trouble! I'll see what I can do to speed up the process.
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#2
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Linear Mode
