Just bought Realm Works, Cant Register

ifandbut · April 18th, 2014, 01:41 PM

I just purchased Realm Works and after installing it I get an error message saying that it cannot connect to the server to properly register my computer. The "Server Status" sticky says that the server is down, does this include the registration server? How long will this downtime last? Does this mean I can't use Realm Works when ever the server goes down (aka online only DRM)? Right now I just paid $40 for a error box.

EightBitz · April 18th, 2014, 02:06 PM

You have to logon to register a new installation and to create a new realm. For any realm that's already created, you can do whatever you wish to it offline.

If you want to use the cloud service, you need to logon to sync your realms (for any changes you made offline or from another computer) and to facilitate remote player views.

Erdrix · April 18th, 2014, 02:08 PM

The server is down now for what I believe is an update. You only need net for registering and realm creation.

EightBitz · April 18th, 2014, 02:11 PM

I should mention that remote player view is an upcoming feature.

rob · April 18th, 2014, 02:20 PM

As noted above, the server is down because we're in the process of deploying a new release. It should be up in a little while, but I'm not directly involved with release process, so I can't give you an exact timeframe.

Once you've activated your account and have your realm created, you can thereafter work offline if you wish. On the opening "login" screen within Realm Works, there is a button to click that bypasses all attempts to log into the server.

This behavior is similar to Hero Lab, where you need to first contact the server to activate your license. After that, you can work offline to your heart's content.

Hope this helps!

ifandbut · April 18th, 2014, 05:48 PM

Ok, so the servers are back up and I downloaded the new update. I then had to make a new account because I guess Realm Works accounts are different then Hero Lab accounts. Now I cant log in because I have not received the verification e-mail. How long does it take to get the verification e-mail?

I guess I timed this really badly. I'll be lucky to use Realm Works at all tonight at this rate.

EightBitz · April 18th, 2014, 05:51 PM

Quote:

Originally Posted by ifandbut

Ok, so the servers are back up and I downloaded the new update. I then had to make a new account because I guess Realm Works accounts are different then Hero Lab accounts. Now I cant log in because I have not received the verification e-mail. How long does it take to get the verification e-mail?

I guess I timed this really badly. I'll be lucky to use Realm Works at all tonight at this rate.

It shouldn't be that long. Check your spam filter. If it's not in your spam box, and you're using gmail, make sure you select "All Mail" under "More".

rob · April 18th, 2014, 06:12 PM

The verification email is sent immediately, so you should see it very quickly. If you don't see it, it's probably been misidentified as spam by your spam filter, as @EightBitz indicated.

whtknt · April 24th, 2014, 05:27 AM

Having the same problem. The verification email was not received (nor was the registration info email). It is not in my spam folder, nor any other folder.

mirtos · April 24th, 2014, 09:01 AM

FYI: I have had issues with emails from RealmsWorks and I have submitted a ticket on this.

I dont have any issues with emails from HeroLab.

It doesnt appear in any spam folder. I'm wondering if you're email is occasionally being blocked/rejected by gmail and/or yahoo. If thats the case it wont appear in a spam folder. (depending on who your DNS host is, that happens sometimes... i know certain gmail sites block all GoDaddy based sites).

EightBitz Senior Member Join Date: May 2013 Posts: 1,458 April 18th, 2014, 02:06 PM	You have to logon to register a new installation and to create a new realm. For any realm that's already created, you can do whatever you wish to it offline. If you want to use the cloud service, you need to logon to sync your realms (for any changes you made offline or from another computer) and to facilitate remote player views.
#2

Erdrix Member Join Date: Nov 2013 Posts: 97 April 18th, 2014, 02:08 PM	The server is down now for what I believe is an update. You only need net for registering and realm creation.
#3

ifandbut Junior Member Join Date: Sep 2013 Posts: 15 April 18th, 2014, 05:48 PM	Ok, so the servers are back up and I downloaded the new update. I then had to make a new account because I guess Realm Works accounts are different then Hero Lab accounts. Now I cant log in because I have not received the verification e-mail. How long does it take to get the verification e-mail? I guess I timed this really badly. I'll be lucky to use Realm Works at all tonight at this rate.
#6

rob Senior Member Lone Wolf Staff Join Date: May 2005 Posts: 8,232 April 18th, 2014, 06:12 PM	The verification email is sent immediately, so you should see it very quickly. If you don't see it, it's probably been misidentified as spam by your spam filter, as @EightBitz indicated.
#8

whtknt Member Join Date: Nov 2008 Location: Ocean Springs, MS, USA Posts: 42 April 24th, 2014, 05:27 AM	Having the same problem. The verification email was not received (nor was the registration info email). It is not in my spam folder, nor any other folder.
#9