running in demo mode

msimmons52001 · August 1st, 2012, 06:23 PM

I just purchased the game from Dragons Lair in san antonio inputed the license number and access code and am still only allowed the demo mode what can i do to get full access so i can print and save the characters I create

John · August 2nd, 2012, 10:29 AM

Hi! Can you send me an e-mail and let me know the e-mail address you used when setting up Hero Lab? I'll take a look at things on this end.

Trexor · August 21st, 2012, 07:55 AM

I just bought some upgrades and now it says I am running in demo mode any advice?

John · August 23rd, 2012, 04:03 PM

Hi. The first thing to try is to re-activate the license after you've purchased the additional data packages. You'll find this option under the License menu in Hero Lab. If this doesn't solve your issue, e-mail our support desk and they'll into it further.

If you e-mail the support desk, you'll get an automated reply initially. If you don't receive this, check your spam filter as sometimes our replies are swept up by aggressive spam filters.

msimmons52001 Junior Member Join Date: Aug 2012 Location: san antonio,tx Posts: 1 August 1st, 2012, 06:23 PM	I just purchased the game from Dragons Lair in san antonio inputed the license number and access code and am still only allowed the demo mode what can i do to get full access so i can print and save the characters I create
#1

John Ex-Staff Lone Wolf Staff Join Date: Apr 2011 Posts: 257 August 2nd, 2012, 10:29 AM	Hi! Can you send me an e-mail and let me know the e-mail address you used when setting up Hero Lab? I'll take a look at things on this end.
#2

Trexor Junior Member Join Date: Aug 2012 Posts: 1 August 21st, 2012, 07:55 AM	I just bought some upgrades and now it says I am running in demo mode any advice?
#3