Realm Works Users' Vent in the HLO Forum

[Acenoid]

Sorry man, they have to fix this! After all they are still SELLING this tool on the webpage.

It cannot be THAT expensive to offer a MINIMUM of support for your software - even if its on a backburner / freezer indefinitively...

Therefore we should highlight this to the support.

Especially for all the hours lost - ASK THEM what are they going to do to fix your problem. It's not that an important but optional feature like imports are broken in the latest versions, but a core functionality snippts/topic creation seems to be bugged in your instance!

They have to help.

[Acenoid]

Btw my support reqplies were rather quick.

[Ualaa]

In the past, tickets I've submitted (I use a VPN) were never received.

I made a comment once on the facebook fanpage for Realm Works, and one of the Lone Wolf people contacted me.
They verified they hadn't received a ticket, but were able to resolve my (your realm won't sync, some error code) issue the following day.

[Ualaa]

Accidental double post

[kbs666]

Originally Posted by Ualaa

In the past, tickets I've submitted (I use a VPN) were never received.

I made a comment once on the facebook fanpage for Realm Works, and one of the Lone Wolf people contacted me.
They verified they hadn't received a ticket, but were able to resolve my (your realm won't sync, some error code) issue the following day.

In the past, when I still bothered submitting support tickets, I'd frequently be told by Rob and the other technical people involved with RW that they had never received the ticket, I didn't use a VPN back then. The fast is whatever program they use for collection of tracking of tickets hasn't worked properly in roughly 5 years.