Senior Member
Join Date: May 2016
Posts: 608
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Quote:
That's called simple public relations and customer service. Ignoring the customer and deleting negative feedback is just a horrible and unethical way to do business. BJ, Rone and others try to provide feedback when these threads get heated enough, so I'm not accusing LW of being unethical, just giving an example of what I consider to be unethical. BJ took down the "CM Coming in 2016" snipped on the product page based on feedback at one point, which points that we can have a civil dialogue and help both the customer be happy and help LW do better. My personal opinion is that they could do better with providing updates. I didn't see many updates about anything that happened at GenCon other than some booth info on facebook, I would have liked to see any stories even if it was only to say that one of the LW folks in attendance had a great time at a PF2 playtest or finding a new pub in downtown Indy. |
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#501 |
Senior Member
Join Date: Aug 2005
Location: Chicagoland
Posts: 397
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I did a quick stop at the LW booth, mostly to look at the HLO for PlayTest (and ended up buying it as it looked pretty complete for Playtest AND it rolls into full PF2 when it comes out, as it's really Early Access)
I did ask the "Content Market" question but taking it all with a grain of salt, all I was told was basically what we all know and that is it's in Paizo's hand and if Paizo doesn't deliver there end by November there would be H-E-Double hockey sticks to pay... ...maybe I should have stopped over at Paizo and see if they needed some free developer help...setting up this integration point isn't rocket science these days... -Jamz RPTools.net | MapTool Discord Invite Download Latest MapTool Release | Download Latest TokenTool Release |
#502 |
Senior Member
Join Date: Mar 2016
Posts: 453
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Quote:
Forums are generally an open discussion area and most companies don't moderate them much, though some do. FB is marketing platform for businesses. Do you think ABC would allow someone to run adds saying how horrible ABC is? Here is a guide for companies on how to moderate your FB posts: Guide You can hide negative posts so only the poster and the posters friends can see it so probably better than deleting. |
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#503 |
Senior Member
Join Date: May 2016
Posts: 608
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Quote:
ABC and other stations sell their ad time and as a business they also have the right to refuse service. However, they can't remove an ad I buy on NBC or Fox badmouthing them without suing me, which of course being media giants they could and probably would, but then that points out the negativity via public records and could backfire worse than a single bad review running its course or simply being addressed. |
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#504 |
Senior Member
Join Date: Mar 2016
Posts: 453
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#505 |
Senior Member
Join Date: Dec 2010
Location: Virginia, USA
Posts: 335
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Quote:
Minutus cantorum, minutus balorum, minutus carborata descendum pantorum. |
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#506 |
Senior Member
Join Date: Oct 2014
Location: Chicago, IL
Posts: 1,690
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Quote:
my Realm Works videos https://www.youtube.com/channel/UCZU...4DwXXkvmBXQ9Yw |
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#507 |
Senior Member
Join Date: Mar 2016
Posts: 453
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Quote:
There are posters on this board that complain about slow roll out of features/etc but they are incredibly negative in the way they do it, if these posts are on facebook they really should be removed. But if anyone is researching a product to decide whether to purchase it or not they should not go to just the products site for this research (or FB) they should look else where. |
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#508 |
Senior Member
Join Date: May 2007
Location: Louisville, Ky
Posts: 330
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The FB page I frequent is not run by LWD. I'm pretty sure it is a fan made group with 700+ members. BJ is a member and sometimes posts short replies. Also, one option for LWD would be to do better. People are sometimes negative for good reason.
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#509 |
Senior Member
Join Date: Mar 2016
Posts: 453
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This is where you should research a product, independent sites.
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#510 |
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