Junior Member
Join Date: Jun 2015
Posts: 27
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Hi,
Today I have a game session and yesterday I noticed a strange behaviour. I updated my desktop client twice and yesterday I also updated my laptop RW client to 1.0.1040.200. On my desktop, the login and sync works just fine. But on my laptop, on the login screen of realm works, it shows me the "Login Unavailable" warning and the password part is greyed out. Luckily, I was able to use the backup function together with dropbox to sync my laptop for now. But I wanted to report that error. |
#1 |
Senior Member
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I get that from time to time. Closing the program and restarting it ususally sorts it out. I don't know what casuses it.
-- Lexin GM from Gwynedd, Wales - seriously old school - playing RPGs since 1980! Tools: Realm Works, HeroLab, Campaign Cartographer 3+ |
#2 |
Senior Member
Lone Wolf Staff
Join Date: May 2005
Posts: 8,232
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If you get "Login Unavailable", it means that an error of some sort occurred when attempting to contact the server at launch. I'm not sure why you'd get such an error if your internet connection is working correctly. Is it possible that you launched prior to enabling the wireless on your laptop? Or while the wireless was still in the process of establishing its connection to the outside world?
That's the most likely thing I can think of. I have it happen occasionally on MY laptop, and those explanations have always been the reason for me. As @Lexin pointed out, you'll need to restart for Realm Works to re-establish contact with the server properly at launch. Hope this helps! |
#3 |
Senior Member
Join Date: Mar 2014
Posts: 411
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Quote:
Just sayin'... |
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#4 |
Senior Member
Lone Wolf Staff
Join Date: Jun 2011
Posts: 1,090
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Quote:
Please check that you don't have any firewall preventing communication from Realm Works to our server. You can also check connectivity from your computer to our servers by going to this URL from a web browser: https://service.realmworks.net/Basic_Service.svc It should show a page that starts out with "Service" followed by "This is a Windows© Communication Foundation service." If you don't get a page that has that text first, it indicates some sort of routing problem between your computer and our servers. It would probably be best to contact your ISP fur further assistance as it could be a misconfiguration on their end causing problems (we have seen issues where ISP's have routing errors preventing access to our servers for some reason). Thanks, David |
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#5 |
Junior Member
Join Date: Jun 2015
Posts: 27
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Ok, so now today all of a sudden it works again.
But on Sunday, I tried the follwing: Checking internet connection - Dropbox did sync and I was able to browse on the internet, so that was not the problem. Closed and reopened a couple of times - no change Reinstalled RW - no change. Yea, but anyway, now it's working again. Don't really know why, I changed nothing on my laptop. Last edited by Decrayer; October 8th, 2015 at 12:14 AM. Reason: spelling |
#6 |
Senior Member
Join Date: Mar 2014
Posts: 411
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Quote:
If there is a couple-of-sentence-long plain english easy description of what the actual problem is, why isn't that in the actual error message provided to users, rather than a vague "connection error" type message? Users shouldn't have to search the forums to find the meaning of a basic error message with one cause and a simple set of tests to resolve it. Those should be available to the user when the message pops up. How many support requests could be avoided if the error message clearly described the issue and laid out a few possible solutions? The best kind of support is the kind you write once and never have to write again because users find it right at problem time. Last edited by MaxSupernova; October 5th, 2015 at 07:28 AM. |
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#7 |
Senior Member
Join Date: Jan 2012
Posts: 1,147
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+1 MaxSupernova -- The only way to make there error message more less useful would be to assign it a number or code instead.
It may not seem like much to create plain text error messages, but it's a huge thing for end users. Like doctor's washing their hands before interacting with patients, this should just be common sense programming. But it's not.... |
#8 |
Senior Member
Join Date: Mar 2013
Location: Greater London, UK
Posts: 2,623
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The error message seems quite clear. The login is unavailable (it just isn't saying "because we can't contact the server").
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#9 |
Senior Member
Join Date: Jul 2012
Location: Texas
Posts: 707
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Quote:
Now the opposite side of the isle could say at what point would too many varied error "Codes" become cumbersome for the user and for the programmers at RW..... D&D> Pre 1e White Box Edition, 1e, 2e, 3.5 Currently, Set in the World of Greyhawk (The first, longest running and Best Campaign Setting) Software>Extensive use of all forms of MS Products, Visual Studio 2012, DAZ 3d, AutoCAD, Adobe Products. Gaming Specific>Campaign Cartographer, D20 Pro Alpha & BattleGrounds Beta Tester, World Builder, Dungeon Crafter, LWD Hero Lab, Realm Works, Inkwell Ideas Citybuilder & Dungeon Builder, Auto-Realm, Dundjinni Contributing Writer for TSR, WOC, & Canonfire Last edited by Dark Lord Galen; October 5th, 2015 at 10:51 AM. |
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#10 |
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