New to HL, Bought Online. Wrong Product?

losoldato · May 19th, 2019, 06:54 PM

Hello,

I have never owned Hero Lab before today. I went on the website and purchased HLOnline. But I think I should have bought Classic instead. (?)

I was creating a character I already own, a gray paladin. I noticed that Gray Paladin isn't even an option in HLOnline. Maybe I bought the wrong product? If so, does Lone Wolf offer the chance to switch my purchase to Classic?

Rone · May 20th, 2019, 05:15 AM

Absolutely! (and welcome to the forums)

Please just write to customer service via support@wolflair.com and we'll sort things out for you.

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losoldato Junior Member Join Date: May 2019 Posts: 1 May 19th, 2019, 06:54 PM	Hello, I have never owned Hero Lab before today. I went on the website and purchased HLOnline. But I think I should have bought Classic instead. (?) I was creating a character I already own, a gray paladin. I noticed that Gray Paladin isn't even an option in HLOnline. Maybe I bought the wrong product? If so, does Lone Wolf offer the chance to switch my purchase to Classic?
#1

Rone Senior Member Join Date: Dec 2017 Posts: 375 May 20th, 2019, 05:15 AM	Absolutely! (and welcome to the forums) Please just write to customer service via support@wolflair.com and we'll sort things out for you.
#2