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Dwayne
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Join Date: Jan 2011
Posts: 403

Old April 23rd, 2019, 01:06 PM
I installed the new pdf plug in and now I get the error "Herolab.exe - System Error The program can't start because pdflib.dll is missing from your computer. Try reinstalling the program to fix this problem." Well I did reinstall and I still get the error. Does anyone even check if updates work before posting them?
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Dwayne
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Join Date: Jan 2011
Posts: 403

Old April 23rd, 2019, 01:49 PM
I should mention that I do not get the error with the 64 bit beta.
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Rone
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Join Date: Dec 2017
Posts: 375

Old April 23rd, 2019, 02:27 PM
Hey there,

Restart your computer.

When you install software that uses the pdflib.dll dependency, the software should automatically register the file for you. In some cases, your DLL file may not register properly, and as a result, will provide a "pdflib.dll not registered" error. Fortunately, you can use a built-in utility called "Microsoft Register Server" (regsvr32.exe) to re-register your pdflib.dll file.

How to re-register pdflib.dll from an elevated command prompt (Windows XP, Vista, 7, 8, and 10):

Click the Start button.
Type "command" in the search box... DO NOT hit ENTER yet!
While holding CTRL-Shift on your keyboard, hit ENTER.
You will be prompted with a permission dialog box.
Click Yes.
Type the following command: regsvr32 /u pdflib.dll.
Hit ENTER. This will UN-REGISTER your file.
Type the following command: regsvr32 /i pdflib.dll.
Hit ENTER. This will RE-REGISTER your file.
Close the command prompt window.
Re-start the program associated with pdflib.dll error.

Let me know if that takes care of the problem.

Thanks!
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Dwayne
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Old April 23rd, 2019, 02:42 PM
I did everything you listed and it did nothing. I still get the error.
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Rone
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Join Date: Dec 2017
Posts: 375

Old April 24th, 2019, 06:29 AM
Thank you for trying! There are a few new reports in about this issue and we're looking into it.
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Dwayne
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Old April 24th, 2019, 12:25 PM
Thanks. It did encourage me to try the 64 bit beta. It is working fine.
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Rone
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Join Date: Dec 2017
Posts: 375

Old April 24th, 2019, 01:45 PM
Quote:
Originally Posted by Dwayne View Post
Thanks. It did encourage me to try the 64 bit beta. It is working fine.
Glad to hear it!
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Naomi Yuki
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Join Date: Jan 2017
Posts: 4

Old April 27th, 2019, 04:16 AM
I am also getting that error :x any help for it yet?
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Rone
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Join Date: Dec 2017
Posts: 375

Old April 29th, 2019, 10:04 AM
If you're seeing an error message about the PDF Plug-In not being able to be installed, it's the Hero Lab program itself that's preventing the PDF Plug-in for Windows from properly installing. So the workaround for that is to download the PDF Plug-In for Windows, then launch it, then select "yes," and then when you get the error screen just close out of Hero Lab by selecting "Finished" and then "Exit." Once Hero Lab is closed, go back to the error message and select "Retry."

Did that solve it?
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