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Junior Member
Join Date: Jan 2016
Posts: 22
September 24th, 2016, 04:39 AM
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Hi,
a friend of mine, at my recommendation, purchased HEro Labs. But he mistook and thought that the D&D SRD was available for free, and as such purchased a different gaming system. As D&D is the primary system that we use, is it possible for him to exchange his system from the one he mistakenly bought to another? He's tried emailing support but a week later hasn't gotten any replies... With regards, Øystein Norway |
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Senior Member
Volunteer Data File Contributor
Join Date: Jan 2010
Location: Chicago, IL (USA)
Posts: 10,729
September 24th, 2016, 09:55 AM
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Check your spam folder for the email reply. You will most likely need to do this by logging into the actual email server to look. LW does respond within 3 days unless its the weekend then its usually on Monday.
What your asking about can be done or get a total refund within 60 days. But you have to talk to support through email. 99% of the time the issue here is the spam filter and people don't look in it for LW support emails.  P.S. - Don't forget to look into the 3.5 Community Pack for d20 game system. LOTS of good work going on in that system by the community. Hero Lab Resources: Pathfinder - d20pfsrd and Pathfinder Pack Setup 3.5 D&D (d20) - Community Server Setup 5E D&D - Community Server Setup Hero Lab Help - Hero Lab FAQ, Editor Tutorials and Videos, Editor & Scripting Resources. Created by the community for the community - Realm Works kickstarter backer (Alpha Wolf) and Beta tester.- d20 HL package volunteer editor. |
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Senior Member
Lone Wolf Staff
Join Date: Jun 2016
Posts: 608
September 26th, 2016, 08:25 AM
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Please make sure he emailed his issue to support@wolflair.com and as Shadow said checks his spam folder for the response.
If he doesn't get this resolved feel free to have him email me at bj@wolflair.com with the details and I can take care of it. Thanks! BJ |
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Linear Mode
