PDF Plugin Won't Install

Skeld · May 19th, 2016, 10:13 PM

My HL decided it needed reactivation the other day. After that, I can't save anything as a PDF. It says I need to install the plugin. When I download and try to install it tells me another program is using the PDF plug-in.

Nothing else is using the PDF plug-in.

I've uninstalled HL and freshly reinstalled, only to have the same problem.

Anyone else having this problem? Ideas on how to fix it or get around it? I really need to be able to save PDFs.

-Skeld

Skeld · May 19th, 2016, 10:26 PM

Nevermind.

I found where I can download the plugin outsdie of HL and install it. Apparently, HL is the program that was keeping the plugin from installing within HL. How dumb.

-Skeld

charlieluce · May 19th, 2016, 10:42 PM

Yeah, there's a ton of posts from people who hit this.

Microsoft actually got around to including a PDF printer in Windows 10, but I like PDF24 over both the plug-in and Microsoft's version.

ShadowChemosh · May 20th, 2016, 11:58 AM

For future readers simply Click behind the installer window to HL. Shut HL down and click the "Retry" button on the PDF installer and let it finish.

MrHolbyta · April 27th, 2019, 11:57 AM

I have closed HL and hit retry on the recent update allowing the install to finish, but HL still shows that as a new update.

Rone · April 29th, 2019, 02:32 PM

Hey all, we've updated the installer on the server. We didn't update the version number as you're already being told that you need to update anyway, but re-downloading 1.8 for those experiencing this issue should stop the program from continually telling you that new updates are available.

Jareth Valar · April 29th, 2019, 04:36 PM

Quote:

Originally Posted by Rone

Hey all, we've updated the installer on the server. We didn't update the version number as you're already being told that you need to update anyway, but re-downloading 1.8 for those experiencing this issue should stop the program from continually telling you that new updates are available.

Can confirm. Worked for me. Thanks.

Krothos · April 30th, 2019, 09:03 AM

Confirmed, as well. The PDF plug-in installed and HL stopped reporting a new version was available. THANK YOU!

AlxNzx · January 14th, 2021, 01:25 AM

Where do we find the installer file now on the new website ?

Farling · January 15th, 2021, 11:08 AM

Quote:

Originally Posted by AlxNzx

Where do we find the installer file now on the new website ?

The PDF plugin can be downloaded from the Updates page within hero lab. No need to looking at web sites.

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Skeld Junior Member Join Date: Jul 2010 Posts: 24 May 19th, 2016, 10:26 PM	Nevermind. I found where I can download the plugin outsdie of HL and install it. Apparently, HL is the program that was keeping the plugin from installing within HL. How dumb. -Skeld
#2

charlieluce Senior Member Join Date: Jul 2008 Posts: 1,227 May 19th, 2016, 10:42 PM	Yeah, there's a ton of posts from people who hit this. Microsoft actually got around to including a PDF printer in Windows 10, but I like PDF24 over both the plug-in and Microsoft's version. Currently Running: Pathfinder Second Edition Currently Playing: Pathfinder First Edition Former Games: D&D (4e & 5e), Mutants & Masterminds (2E & 3E), Savage Worlds
#3

MrHolbyta Junior Member Join Date: Apr 2019 Location: Kentucky Posts: 2 April 27th, 2019, 11:57 AM	I have closed HL and hit retry on the recent update allowing the install to finish, but HL still shows that as a new update.
#5

Rone Senior Member Join Date: Dec 2017 Posts: 367 April 29th, 2019, 02:32 PM	Hey all, we've updated the installer on the server. We didn't update the version number as you're already being told that you need to update anyway, but re-downloading 1.8 for those experiencing this issue should stop the program from continually telling you that new updates are available.
#6

Krothos Senior Member Join Date: Jan 2015 Posts: 416 April 30th, 2019, 09:03 AM	Confirmed, as well. The PDF plug-in installed and HL stopped reporting a new version was available. THANK YOU!
#8

AlxNzx Junior Member Join Date: Aug 2014 Posts: 14 January 14th, 2021, 01:25 AM	Where do we find the installer file now on the new website ?
#9