Lone Wolf Development Forums  

Go Back   Lone Wolf Development Forums > Realm Works Forums > Realm Works Discussion

Notices

Reply
 
Thread Tools Display Modes
Biffaboy
Junior Member
 
Join Date: Jan 2018
Posts: 1

Old January 23rd, 2018, 09:40 PM
I recently re-downloaded the software and when I login I need to update my details, postcode country etc. When I press OK I get the following;

"The information update failed with error code: Error -1"
Biffaboy is offline   #1 Reply With Quote
Pitchwife
Junior Member
 
Join Date: Jul 2011
Posts: 9

Old January 25th, 2018, 04:51 PM
I've been receiving that for a couple of weeks now, with no response from the support email address. (Case #135171 if anybody from Lone Wolf would care to chime in). I'm trying to get in for the first time since the kickstarter, figured that had something to do with it but you're making suspect it's otherwise...
Pitchwife is offline   #2 Reply With Quote
Rone
Member
Lone Wolf Staff
 
Join Date: Dec 2017
Posts: 95

Old February 1st, 2018, 05:06 AM
I'm making sorting through bug reports the main priority today, all day into night. Tomorrow too if necessary to catch up. We'll have a reply to your case ASAP. Thanks!
Rone is offline   #3 Reply With Quote
Pitchwife
Junior Member
 
Join Date: Jul 2011
Posts: 9

Old February 1st, 2018, 10:17 AM
Glad to hear it, thanks.
Pitchwife is offline   #4 Reply With Quote
Vargr
Senior Member
 
Join Date: Apr 2014
Location: Denmark
Posts: 723

Old February 2nd, 2018, 11:30 AM
Quote:
Originally Posted by Rone View Post
I'm making sorting through bug reports the main priority today, all day into night. Tomorrow too if necessary to catch up. We'll have a reply to your case ASAP. Thanks!
Sounds good - be strong...

Vargr
Deputy Calendar Champion


Legend has it, that the Tarrasque is a huge fighting beast, perpetually hungry.
Sleet entered History when he managed to get on the back of a Tarrasque only to be ridden out of History shortly after.

Using Realm Works, Worldographer (Hexographer 2), LibreOffice, Daz3D Studio, pen & paper for the realm World of Temeon and the system LEFD - both homebrewed.

Vargr is offline   #5 Reply With Quote
Tetsuo
Junior Member
 
Join Date: Feb 2018
Posts: 1

Old February 3rd, 2018, 03:32 PM
Hi all,

So I'm having the same issue, cannot log in to the Realm Works account, I can still access it offline. Reset of password does not work and apparently neither does support as I have not had a response in 2 weeks.
Can you please help ?

/Tetsuo

PS. Should probably update the time estimate in the automated support mail to more than 3 days. Never over-promise and under-deliver on support, tends to make people grumpy.
Tetsuo is offline   #6 Reply With Quote
BJ
Senior Member
Lone Wolf Staff
 
Join Date: Jun 2016
Posts: 460

Old February 6th, 2018, 10:58 AM
We have recently replaced our support staff and are working toward catching up on everything that has been behind. We hope to be back to the normal 24-48 hour response time soon.
BJ is offline   #7 Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -8. The time now is 02:45 AM.


Powered by vBulletin® - Copyright ©2000 - 2018, vBulletin Solutions, Inc.
wolflair.com copyright ©1998-2016 Lone Wolf Development, Inc. View our Privacy Policy here.