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rudyhenkel
Junior Member
 
Join Date: Jan 2016
Posts: 2

Old January 24th, 2016, 10:41 AM
Hello,

A week ago I updated the herolab software (not a package, but the software itself) on both my primary and secondary devices. On the primary device everything worked fine, but on the secondary device it asked me to active/reactive my license. Upon attempting either, I get a message that the license cannot be reassigned for 120 days (which makes no sense because it's the same device it was on before). I clicked and requested early license reassignment, but have not heard back in the 8 days since.

Any advice on fixing this problem so that I can actually use my secondary license would be appreciated.

Thanks,
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